Customer Service Supervisor

? Customer Service Supervisor*Position is located in Westchester CountyLooking to grow your career in a fast-paced customer service and operations role? Bruni & Campisi has an exciting opportunity for a Customer Service Supervisor (Scheduling & Dispatch)!We’re seeking someone who is highly organized, detail-oriented, and thrives in a dynamic environment where communication, customer service, and coordination are key. In this role, you’ll play a vital part in supporting our service operations by scheduling and dispatching technicians, managing daily service schedules, optimizing routes, communicating with customers and field teams, and helping ensure a seamless customer experience. Bruni & Campisi is known for innovation, excellence, and a strong commitment to both employees and customers. If you’re eager to make an impact, support a high-performing team, and build a stable, rewarding career with a company that values your success, this is the opportunity for you!_________________________________________________________________________________Responsibilities:Coordinate Technician Scheduling: Partner with the Service Manager to optimize daily operations by coordinating technician assignments, routes, and transportation logistics.Manage Real-Time Schedules: Monitor technicians’ start, departure, and completion times; adjust schedules throughout the day to maximize efficiency and productivity.Route Optimization: Maintain detailed routing matrices, including technician locations, skill sets, and equipment, to ensure the most qualified technician is assigned to each service call.Communicate with Field Technicians: Maintain consistent communication throughout the day to proactively identify and resolve issues related to routing, parts, or job timelines.Customer Service Support: Respond to customer inquiries, schedule requests, and service updates, ensuring clear and professional communication at all times.Maintain Workforce Availability: Track technician PTO, sick time, and weekend coverage to ensure adequate staffing levels and uninterrupted service operations.Forecast Workload: Plan and forecast service demand 2-3 days in advance, ensuring technicians are fully prepared for upcoming jobs and priorities are aligned.Follow-Up on Pending Work: Monitor open work orders, follow up on recommended services, and coordinate job completion timelines.Parts Coordination: Communicate with customers regarding parts availability and provide accurate updates on job status and delays.Problem Resolution: Anticipate scheduling conflicts, routing challenges, and customer needs, and implement quick, effective solutions to maintain operational flow.Qualifications:Relevant Experience: Prior experience in dispatching, scheduling, or operations (HVAC or service industry preferred).Strong Organizational Skills: Ability to manage multiple schedules, priorities, and tasks with high attention to detail.Effective Communication: Strong verbal and written communication skills to interact with technicians, customers, and leadership.Problem-Solving Skills: Ability to think critically, anticipate challenges, and make sound decisions under pressure.Technical Proficiency: Experience with dispatching and scheduling software (e.g., ServiceTitan or similar platforms preferred).Team-Oriented Mindset: Collaborative approach to supporting technicians and maintaining efficient day-to-day operations.What We Offer:Medical, Dental, and Vision Insurance:Affordable, comprehensive coverage401(K) with Company Match:Plan for your future with confidenceCompany-Paid Long-Term Disability & Life Insurance:Security and peace of mindVoluntary Short-Term Disability & Life Insurance:Additional protection tailored to your needsPaid Time Off:Vacation, holidays, and sick time to support work-life balance___________________________________________________________________________Join our team atBruni & Campisiand become part of a company that values both its customers and employees. Apply today to start your career with a leading home services provider and be part of theApex Service Partners network!Bruni & Campisi May conduct a preemployment background check and drug test, subject to applicable law.Bruni & Campisiis an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.USD $25.00/Hr.USD $30.00/Hr.