Retail Store Manager II

POSITION SUMMARY: As the Store Manager I or II, you will have a hands‑on opportunity to develop supervisory experience and skills while managing the overall operations at a low or lower complexity store. You will learn how to drive success, gain expertise and a clear understanding of the business operations, and create and develop great teams. The Store Manager I and II roles are also required to perform all functions normally performed by a store team member. Also, as Store Managers you will have an opportunity to own your business in driving sales, modeling Purple Promise service and delivering operational excellence. These foundational experiences will provide the skills needed for a future career managing a store with higher volume and a larger team of direct reports. General Duties and Responsibilities Understand and model FedEx Office values to customers and team members Coach and teach your team and ensure they have the tools and information needed to support company goals and perform their jobs Regularly work with supervisor to take guidance and direction and create solutions for your business, complex customers, host partnerships and commercial sales in the execution of work for our key customers Ensure an exceptional store experience that engages and retains customers and team members and supports the FedEx brand experience Use FedEx Office tools and resources to select, train, develop, retain and performance manage your direct reports Interact with your supervisor to seek guidance, coaching and direction and elevate issues and questions as needed for the successful running of your business Understand and execute all operational and store sales activities to ensure the store exceeds financial and customer experience targets Accomplish regular daily job duties including accounts receivable, inventory reports, daily sales recaps and bank deposits Take active ownership of all store controls including but not limited to Standard Operating Procedures, financials, safety, security, scheduling and compliance with state and federal laws and system management Utilize Quality Improvement tools in order to improve the business, share ideas and continue to innovate Be flexible with your schedule – your work hours will be based on business needs and store operating hours All other duties as needed or required Minimum Qualifications and Requirements Associate’s Degree or some college preferred High school degree or GED required 2+ years of related experience (e.g., retail, service, hospitality, military); prior supervisory experience preferred Proficient in Microsoft Office tools including Word, PowerPoint, Outlook, and Excel Essential Functions Ability, at times, to work alone in the store Ability to stand during entire shift, excluding meal and rest periods Ability to move and lift 55 pounds Ability, on a consistent basis, to bend/twist at the waist and knees Ability to travel as required in order to meet with customers, vendors, other team members, and/or related to other business necessities Ability to communicate effectively with customers, vendors, and other team members Ability, on a consistent basis, to perform work activities requiring cooperation and instruction Ability, on a consistent basis, to function in a fast‑paced environment, managing multiple priorities Ability, on a consistent basis, to maintain attention and concentration for extended periods of time Ability to work with minimal supervision Ability, on a consistent basis, to report regularly to work and maintain established business hours in order to support the FedEx Office business; regular attendance and/or reporting could include regular attendance at a physical location and/or maintaining established business hours depending on the scope and nature of the position Preferred Qualifications Preferred qualifications not listed. Pay and Benefits Pay: $30.30 - $38.61/hr Pay Transparency: This compensation range is provided as a reasonable estimate of the current starting salary range for this role across all potential locations. The compensation information represents the job level minimum and the job level maximum. Actual starting pay would be determined by experience relative to the job, market level, pay at the location for this job and other job‑related factors permitted by law. An employee may be eligible for additional pay, premiums, or bonus potential. The Company offers eligible employees health, vision and dental insurance, retirement and tuition reimbursement. Equal Opportunity Employer FedEx Office is an Equal Opportunity Employer including Veterans and persons with disabilities. FedEx Office will provide reasonable accommodations to qualified individuals with disabilities, including throughout the application and hiring process, if requested. Applicants who require reasonable accommodations in the application or hiring process should email View email address on click.appcast.io. FedEx Office will consider for employment all qualified applicants, including those with criminal histories, in a manner consistent with the requirements of applicable state and local laws. California Fair Chance Qualified applicants with arrest or conviction records will be considered for employment in accordance with Los Angeles County Fair Chance Ordinance for Employers, City of Los Angeles Fair Chance Initiative for Hiring Ordinance, San Francisco Fair Chance Ordinance, and the California Fair Chance Act. #J-18808-Ljbffr FedEx Group