Customer Support Representative (Fully Remote)
Ideals
New York, NY
- Remote job
Provide exceptional support via chat, email, and calls. Maintain 90%+ customer satisfaction with prompt, empathetic solutions. Collaborate with Engineering and Product to resolve complex issues. What You Bring: 2+ years remote customer support, advanced English, and intermediate French or German. Strong analytical and problem-solving skills with attention to detail. Customer-centric mindset and ability to work independently. What We Offer: Remote-first flexibility, home workplace budget, and tech tools. Ideals Academy and investment in external learning. Medical insurance, wellness package, and mental health support. Ideals Ideals is a global B2B SaaS product company providing secure document sharing and collaboration solutions for high-stakes processes. Trusted by over 2 million users from 300,000 companies, the team values commitment, excellence, collaboration, trust, and care. #J-18808-Ljbffr Ideals
Vacancy posted 5 days ago
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