Sr. Product Manager - Commercial Online Platforms

SR. PRODUCT MANAGER - COMMERCIAL ONLINE PLATFORMS

WHAT IS THE OPPORTUNITY?

The Product Management function includes the following responsibilities: Develops, manages, and owns products and programs that support corporate defined strategies and initiatives and contribute to the bank's competitive edge in the marketplace. Creates new products to increase market share. Develops and enhances strategic products to meet the bank's profitability goals. Provides direction and support relative to product design, enhancement, research, pricing/fees/profitability, implementation, analysis, reporting and performance. Product Management is an ongoing cycle. It begins with analysis of needs and opportunities, leading to product development. Once the product is developed, colleagues must be trained, policies and procedures developed, pricing and positioning established, and marketing materials created. Subsequently, product tracking occurs, followed by analysis and recommendations to enhance the product to provide better service to clients or to be more competitive in the marketplace. Product Management coordinates and manages the formulation and implementation of all activities for a specific product or product line from conception to marketplace; performs economic and market research and analysis; provides product documentation and training; and serves as technical advisor on matters concerning the designated product and/or product line.

WHAT WILL YOU DO?

Product Ownership & Agile Responsibilities Act as the Product Owner for assigned products/product lines, representing the voice of the business and ensuring alignment with business goals. Collaborate with agile teams to prioritize and manage the product backlog, breaking down large initiatives into smaller, actionable user stories. Define acceptance criteria for user stories and ensure that delivered work meets the definition of done. Participate in agile ceremonies, including sprint planning, backlog refinement, and retrospectives, to support the team and ensure alignment with product goals. Work closely with the development team to answer questions, provide clarification, and remove roadblocks during delivery. Product Management Responsibilities Manage assigned products/product lines, including their performance, profitability, and competitiveness, with end-to-end ownership. Identify, evaluate, and implement measures to improve product performance and client satisfaction. Conduct regular market and competitor analysis to identify opportunities for product enhancement and development. Prepare reports and analyses on assigned products/product lines, presenting findings to Bank Management (e.g., PRC, ALCO) on a regular basis. Technical Product/Application Management Own and manage assigned platforms/applications end-to-end including responsibility for ensuring the application’s operational success, technical integrity, and alignment with business objectives. Collaborate with engineering and technical teams to ensure the development of technically sound and scalable solutions. Serve as a technical advisor on matters concerning the designated product and/or product line, providing guidance on architecture, integrations, and system capabilities. Monitor development activities to ensure alignment with product objectives, budget, quality standards, and schedule. Provide operational support for technical product issues, including troubleshooting and resolution. Client-Centric Product Development Engage with internal and/or external clients and stakeholders to gather feedback, understand needs, and prioritize features that deliver maximum value. Develop and maintain strong relationships with internal and external stakeholders to ensure alignment and collaboration. Create and deliver training materials, marketing collateral, and product documentation to support product adoption and usage. Strategic Planning & Execution Lead the formulation and implementation of product strategies that align with the bank's overall goals and objectives. Develop and execute go-to-market strategies, including pricing, positioning, and promotional plans. Manage the product management portion of acquisition conversions, including product mapping, analysis, and client communication. Compliance & Risk Management Ensure all products, applications, and processes comply with applicable banking laws, regulations, internal policies, and procedures. Identify and mitigate risks associated with development as well as day-to-day management. Own and manage various risk assessments and annual reviews associated with the assigned scope of responsibility. Continuous Improvement Monitor product performance and feedback to identify areas for improvement. Recommend and implement changes to enhance product quality, reduce costs, and improve client satisfaction.

WHAT DO YOU NEED TO SUCCEED?

Required Qualifications* Bachelor's Degree or equivalent Minimum 7 years of experience in product management, project management, financial management and/or vendor management Minimum of 5 years of experience managing medium to large product projects required 5 or more years of Financial Services industry experience preferred Additional Qualifications Must have a working understanding of design thinking, agile development and how to enable products and services through digital channels (online, mobile, etc.) Preferred candidate will be skilled in matrix and project management, macro and micro level thinking and analysis. Demonstrated experience leading and delivering concurrent projects as part of a cross-functional team in a flat organization. Demonstrated experience forecasting product revenues and costs, and managing a product portfolio profitably within competition and vendor constraints Must have excellent communication skills, both written and spoken. Must possess excellent public speaking and presentation skills. Must be skilled with financial modeling and knowledgeable of financial concepts Must have ability to communicate at a strategic level with senior management Must have desire to maintain knowledge through industry networking, constant research and understanding of products. Microsoft Office proficiency required: Outlook, Word, Excel, PowerPoint, and Visio Experience with Agile platforms preferred: Jira, Confluence, and TFS preferred Excellent organizational, problem solving, analytical, planning, and scheduling skills.

WHAT'S IN IT FOR YOU?

Compensation Starting base salary: $111,408 - $189,738 per year. Exact compensation may vary based on skills, experience, and location. This job is eligible for bonus and/or commissions. Benefits and Perks Comprehensive healthcare coverage, including Medical, Dental and Vision plans, available the first of the month following start date Generous 401(k) company matching contribution Career Development through Tuition Reimbursement and other internal upskilling and training resources Valued Time Away benefits including vacation, sick and volunteer time Specialized health and family planning benefits including fertility benefits, and cancer, diabetes and musculoskeletal support programs Career Mobility support from a dedicated recruitment team Colleague Resource Groups to support networking and community engagement

INCLUSION AND EQUAL OPPORTUNITY EMPLOYMENT

City National Bank fosters an inclusive environment where all forms of diversity are valued and leveraged to make us a better company and employer. We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sexual orientation, gender identity, national origin, disability, veteran status or other basis protected by law. It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability. *Represents basic qualifications for the position. To be considered for this position, you must at least meet the required qualifications. careers.cnb.com accepts applications on an ongoing basis, until filled. Unless otherwise indicated as fully remote, reporting into a designated City National location is an essential function of the job. #J-18808-Ljbffr City National Bank