Sales Support Specialist

Sales Support SpecialistThe Sales Support Specialist role supports the Sales team and customer requests demonstrating proficiency in all aspects of customer service, including customer knowledge and service, functional excellence with systems and tools, training, and teamwork. Success in this role will be determined by customer service feedback, productivity with tasks and meeting company core values. Ultimately, this role is to contribute to creating and maintaining good customer relationships and ensuring frictionless sales team operations.Essential Duties and Responsibilities:Perform Order data entry duties for the Account Managers and ensure contract review is completed.Provide quote entryEnter and update customer ordersAssist with customer communication and resolution of customer issuesParticipate in coverage for team members who are out of the officeAssist team with special projectsAdditional responsibilities as assigned by managementOther Knowledge, Skills, and AbilitiesKnowledge of sales and customer service best practicesResults-driven and goal oriented professional with the ability to manage multiple tasks and be productive in a fast-paced team environment.Ability to think creatively to solve problems.Strong interpersonal and communication skills, both verbal and written including good telephone etiquette skills.Must have computer skills including Windows, MS Word and MS Excel.Education Requirements:High school diploma or GED and at least three months related experience and/or training; or equivalent combination of education and experience. Previous customer service experience preferred.Other QualificationsThe requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.Language SkillsAbility to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals. Ability to write routine reports and correspondence. Ability to speak effectively before groups of customers or employees of organization.Mathematical SkillsAbility to calculate figures and amounts such as discounts, interest, commissions, proportions, percentages, area, circumference, and volume. Ability to apply concepts of basic algebra and geometry.Reasoning AbilityAbility to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form. Ability to deal with problems involving several concrete variables in standardized situations.Physical DemandsThe physical demands described here are representatives of those that must be met by an employee to successfully perform the essential functions of this job.Is occasionally required to stand and walkIs frequently required to sit, talk, and hearWorks in moderate noise levelsMinimal, if any, travel required