Customer Service Specialist

Customer Service Specialists play a critical role in ensuring the success of our retail stores by providing outstanding service to wholesale and retail customers. They work closely with clients to determine their needs, answer questions about Sherwin‑Williams products, recommend solutions, resolve concerns, maintain product and store visual standards, and meet sales goals. Part‑time position at Store #701642, located at 7105 W Colfax Ave, Lakewood, CO 80214. The role involves customer contact, handling cash and payment methods, and may require supervision. Responsibilities Ensure high levels of customer satisfaction through excellent sales service Assist customers in person and over the phone by determining needs and presenting appropriate products and services Build productive trust relationships with wholesale and retail customers Process sales transactions accurately and consistent with policies and procedures Follow and achieve sales goals on a monthly, quarterly, and yearly basis Maintain precise work order files and formulas Pull appropriate products from the sales floor or warehouse Tint and mix products, as needed, to customer specifications Stock shelves and set up displays Clean store equipment Load/unload delivery trucks Assist in making deliveries, as needed Maintain in-stock and presentable condition assigned areas Remain knowledgeable on products offered and discuss available options Comply with inventory control procedures Suggest ways to improve sales Minimum Requirements Must be at least eighteen (18) years of age Must be legally authorized to work in the country of employment without needing sponsorship for employment work visa status now or in the future Must be able, with or without reasonable accommodation, to retrieve material from shelves and floor stacks and lift and carry up to 50 lbs. frequently and up to 70 lbs. on occasion Must be willing to work all scheduled hours, which may include evenings and weekends, with or without reasonable accommodation If internal to Sherwin‑Williams, you must have received at least a “meets expectations” (3) rating on your most recent performance appraisal If internal to Sherwin‑Williams, you must have completed all HR Cloud eLearning courses required for your current position Preferred Qualifications Have a valid, unrestricted Driver’s License Have at least a High School diploma or GED Have at least one (1) year of experience working in a delivery, retail, or customer service position Have previous work experience selling paint and paint‑related products Have previous work experience operating tinting and mixing equipment Ability to read, write, comprehend, and communicate in more than one language Ability to read, write, comprehend, and communicate in Spanish Benefits Health benefits including prescription savings and virtual physician visits (part‑time) or medical, dental, and vision coverage, as well as Flexible Spending Accounts (full‑time) Retirement and savings benefits Generous vacation, holidays, and other leave (including military leave for part‑time, paid parental leave for full‑time) Other benefits available through our company benefits portal Equal Employment Opportunity & EEO Statement Sherwin‑Williams is proud to be an Equal Employment Opportunity employer. All qualified candidates will receive consideration for employment without discrimination on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability, age, pregnancy, genetic information, creed, marital status, or any other protected characteristic. The company also provides priority referral of protected veterans as a VEVRAA federal contractor. Qualified applicants with arrest or conviction records will be considered in accordance with applicable federal, state, and local laws. #J-18808-Ljbffr