Lead Cashier

Lead Cashier The Lead Cashier (LC) is responsible for the efficiency of guest transactions and maintaining excellence in cashwrap standards, including cleanliness and overall aesthetics. The LC assists in the training of new cashiers and the cross‑training of other associates, demonstrating the ability to proactively collaborate, lead, and influence peers. The role focuses on driving loyalty results through performance (sales, guest experience, and loyalty), people (guest service, associate training and development), and process (operating procedures and compliance standards with an emphasis on cashiering). The Lead Cashier supports the leadership team with open and close register functions, associate exit inspections, and cashier chat ins/outs, requiring a passion for the guest experience, process excellence, and delivering exceptional results by engaging every guest on the benefits of our Loyalty Life Cycle. Principal Duties & Responsibilities Performance Contribute to meeting or exceeding the store’s goals related to retail and service sales, omni‑channel, guest loyalty (including credit), and retail shrink. Ensure each guest receives exceptional service by providing a guest‑friendly environment, greeting and engaging each guest, personalizing service to their needs, and recommending Ulta Beauty products and/or services. Courteously handle sales, refunds, and exchanges. Pair guests with an associate to perform makeup applications, skincare analysis, and product demonstrations to drive sales and the guest service experience. Book appointments for and support the execution of services and in‑store events that deliver an unrivaled guest experience while delivering on sales goals. Take ownership over the replenishment, organization, and maintenance of all cashwrap displays, supplies, and impulse fixtures to ensure guest‑readiness at all times. Maintain prompt, regular attendance. People Contribute to an inclusive environment that supports teammates, peers, and the internal and external guests served. Support the leadership team by completing cashier chat ins and chat outs as well as associate exit inspections as needed. Stay informed regarding new and existing industry trends, products, and services during work time, and be knowledgeable about the ingredients and benefits to better serve guests. Share the benefits of the guest loyalty program, including credit and the Ulta Beauty app, with guests, lead associates, to create excitement and accountability to individual and store credit and loyalty goals. Assist in the training of new cashiers and cross‑train other associates in cashiering. Stand out as a leader with the ability to engage and influence peers to achieve peak productivity and performance. Drive cashier accountability in delivering an exceptional, personalized Ulta Beauty brand experience and following Ulta Beauty’s systems’ prompts. Regularly participate in ongoing training, including brand and category education, to enable continuous professional development and drive sales performance. Collaborate with managers and associates throughout the store to help grow the business. Process Be knowledgeable of and ensure compliance with Ulta Beauty’s policies, procedures, and standards. Adhere to Ulta Beauty’s dress code. Ensure the completion of all transactions, including guest returns and associate transactions, and the proper control of all cash and media at the cashwrap according to company policies and procedures. Complete select register open and close functions as directed by the manager on duty. Maintain outstanding store standards and overall store cleanliness throughout the store, including at the cashwrap, on the sales floor, and in the restrooms, backroom, and break area. Protect company assets and minimize loss by ensuring all store standards and operating procedures are met, including workplace safety, inventory control, and loss prevention. Execute other operational tasks as directed. Job Qualifications Education High school diploma is preferred. Experience 2 years of relevant work experience or an equivalent combination of education and relevant work experience preferred. Proven ability to delegate, multi‑task, and problem‑solve. Demonstrated knowledge and passion for guest service and a competency for selling. Experience addressing guests’ concerns and questions promptly and professionally to deliver exceptional customer service. Demonstrated experience in exceeding sales goals and training new hires. Skills Proficient with basic technology (Point of Sale system and Apple devices). Excellent written and verbal communication. Strong collaboration and interpersonal skills. Ability to work independently and as part of a team. Ability to build and maintain strong customer relationships. Ability to react under pressure, use good judgment in ambiguous situations, and be flexible/adaptable. Special Position Requirements Work a flexible schedule to include days, evenings, weekends, and holidays. The role of Lead Cashier cannot be held by a minor. Any associate being hired or promoted into the role must be 18 years of age. Working Conditions Continuous mobility throughout the store during shift, including twisting. Frequent bending, pulling, pushing, crouching, stooping, twisting, and reaching during shift. Frequent lifting and/or moving up to 25 lbs. during shift. Continuous coordination and manipulation of objects during shift. If an associate has a disability that prevents them from performing an essential function of the job, the Company will engage in the interactive process with the associate to determine whether there is a reasonable accommodation that will enable the associate to perform the essential functions of the job. Ulta Beauty is proud to be an Equal Opportunity employer, and we encourage people from underrepresented backgrounds to apply. We do not discriminate based upon race, color, religion, creed, sex, gender, gender identity, gender expression, national origin, age, disability, ancestry, medical condition, marital status, military or veteran status, reproductive health decisions, familial status, refugee status, citizenship status, sexual orientation, genetic information, or any other legally protected status of an individual. The pay range for this position is $17.50 – $26.00 per hour. Exact pay will be based on factors including, but not limited to, relevant education, qualifications, certifications, experience, level, shift, geographic location, and business and organizational needs. Eligible associates may also earn overtime pay as required by applicable law. Full‑time positions are eligible for paid time off, health, dental, vision, life, and disability benefits. Part‑time positions are eligible for dental, vision, life, and disability benefits. For additional information concerning our benefits, visit our Benefits and Career Development page: #J-18808-Ljbffr