Operations Manager

Operations ManagerThe Operations Manager oversees the restaurant's day-to-day operations with a top priority of delivering fresh, fast, and safe food to exceed guests' expectations. This leader acts as a champion of Chick-fil-A culture, driving both growth and operational excellence within the restaurant.Key Responsibilities:Operational LeadershipHands-on Support: Work alongside team members in all kitchen areas to ensure speed, accuracy, and consistent food quality.Performance Metrics: Meet or exceed goals for service speed, order accuracy, and guest satisfaction using Chick-fil-A's "Winning Hearts Every Day" strategies.Communication: Maintain constant communication with other restaurant leaders to align on goals and support collective success.Administrative Oversight: Execute proper security, cash handling, and control procedures; perform other duties as assigned.Food Safety & QualityAccountability: Act as the primary point of contact for food safety, quality, and cleanliness standards.Compliance: Review key metrics and adhere to strict checklists, procedures, and standard tools to drive continuous improvement.Team Development & CultureCoaching: Provide constructive, positive feedback to team members that aligns with restaurant objectives.Talent Growth: Build a high-performance team by assisting with new hire training and developing current staff through active leadership.Management: Address behavioral or performance issues directly and resolve guest concerns with professionalism.Brand Standards: Lead by example by adhering to Chick-fil-A rules and dress codes at all times.Core CompetenciesStrong character and initiative.A passion for service and people-focused leadership.Commitment to maintaining high standards of food safety and quality.Ability to thrive in a fast-paced environment with a sense of urgency.Lead a team of 10+ over 5 year period