Workforce Management Manager

Wild Adventures Workforce Management Supervisor

Supervisory Duties:

• Oversee all functions of Workforce Management and any other assigned departments.

• Lead by example in representing Wild Adventure's core values and operational standards.

• Manage and control the financial aspects of assigned departments — including labor budgets, scheduling costs, and productivity targets — to maximize efficiency and cost savings.

• Monitor and analyze labor spend and staffing trends to proactively address overages or inefficiencies.

• Drive process improvement initiatives that enhance workforce performance, scheduling accuracy, and operational consistency.

• Ensure compliance with company policies, industry regulations, and labor standards to maintain a safe, fair, and productive workplace.

• Develop a working knowledge of all Workforce Management roles and provide coverage when necessary.

• Participate in some aspects of employee management including onboarding, scheduling, training, coaching, and corrective action.

• Oversee team scheduling functions to ensure accurate schedules and compliance with policies.

• Serve as PIC as assigned to oversee park operations, ensuring optimal staffing, smooth labor coordination, and exceptional guest service.

• Perform all other duties as assigned by leadership.

Departmental Duties:

1. Workforce Planning:

• Design and implement strategic workforce plans that align staffing levels with business forecasts and guest demand.

• Analyze historical attendance, labor data, and operating patterns to anticipate future workforce requirements.

• Partner with department leaders to determine appropriate staffing models and labor strategies for seasonal and event-based operations.

2. Forecasting and Scheduling:

• Utilize the company's workforce management software (UKG) to create, maintain, and adjust schedules that balance labor efficiency with service excellence.

• Collaborate with Operations, Food & Beverage, and Attractions teams to align scheduling with volume forecasts and operational needs.

• Ensure all departments adhere to scheduling best practices, including forecast accuracy, shift coverage, and compliance with budgeted labor hours.

• Continuously refine scheduling processes to enhance productivity and minimize unnecessary labor costs.

3. Process Optimization:

• Evaluate labor management workflows to identify bottlenecks, redundancies, and opportunities for automation.

• Standardize labor-related processes across departments to ensure consistency and clarity.

• Partner with leadership to improve reporting accuracy and accessibility within UKG and other operational systems.

• Drive a culture of continuous improvement in workforce planning and execution.

4. Capacity Management:

• Collaborate with department heads to align staffing capacity with operational priorities and guest expectations.

• Adjust schedules dynamically based on park attendance, weather, and operational needs to maintain service quality while controlling costs.

• Support daily operations by monitoring real-time staffing levels and reallocating labor as necessary.

5. Labor Budget Ownership:

• Partner with Finance and department leaders to develop and manage the annual and seasonal labor budgets.

• Track labor expenses throughout the season, identify variances, and recommend corrective actions to maintain budget alignment.

• Provide regular reporting and insights to leadership on labor efficiency, scheduling accuracy, and departmental performance against labor goals.

Education & Experience:

• Bachelor's degree in Business Management, Economics, Finance, Industrial Engineering, Supply Chain Management, HR, or other equivalent experience.

• 2-3 years of previous analytical, scheduling, workforce management experience required.

• 1+ years previous work experience with UKG, Workforce Management (WFM) or employee scheduling software highly desired.

• Previous hospitality, amusement park, food and beverage, theme park, or tourism experience preferred.

Language: Ability to read, write, and speak fluent English; Spanish or other bilingual language skills are a plus.

Requirements:

• Must be at least 18 years of age.

• Ability to work flexible schedule, including evenings, weekends, and holidays.

• Ability to work on site at Wild Adventures.

• Ability to frequently work hours that extend beyond 9 AM to 5 PM during the operating season.

• Must be a data-driven leader, with an ability to analyze and appropriately react to operational trends.

• Prior experience with workforce management, forecasting and conceptual understanding of demand-based planning preferred.

• Must be proficient in Microsoft Outlook, Excel, Word, Power Point.

• Must possess exceptional customer service skills, with an ability to resolve questions, problems, issues, and concerns in a positive and professional manner.

• Ability to handle high-pressure situations, meet the demands of constant deadlines and coordinate multiple priorities in a dynamic environment.

• Must possess strong written and verbal communication skills.

• Must possess strong attention to detail and problem-solving abilities.

• Must possess excellent organizational skills and be able to handle multiple priorities simultaneously.

Physical Requirements:

• Ability to remain seated and sedentary for extended periods of time, while using a computer.

• Ability to stand or walk for long periods of time throughout the workday.

• Ability to occasionally stoop, twist, kneel, bend, squat, or reach above shoulders.

• Ability to carry, push, pull, lift, and hold objects weighing 20 pounds or more.

Working Conditions:

• This role will be primarily based in an office setting with frequent interaction with other outdoor park locations.

• Frequent exposure to the variable outside temperatures, including high heat, cold, direct sun, humidity, dust, rain, snow, ice, and other weather conditions.

• Subject to frequent interruptions, constant repetitive motion, high noise levels, flashing lights, and heavily populated environments.

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.