Air Logistics Operational Care Team Leader

It's more than a job

As a member of the Freight Forwarding team Kuehne+Nagel, you will play a key role in transporting goods, optimising processes, and fulfilling our customers' promises. And by transporting medicines, toys and important machine parts, you are not only delivering goods, you are making small and big moments possible for people all around the world. At Kuehne+Nagel, our contribution counts in more ways than we imagine.

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How you create impact

As a Dispatch Operations Supervisor, you will lead the dispatch team supporting second-shift and weekend operations. You will help keep daily dispatch activity running smoothly by coordinating drivers, addressing operational issues, and supporting the Dispatch Manager with staffing and workflow needs.

• Lead and provide guidance to dispatch employees
• Coordinate driver availability, job assignments, pickups, and deliveries
• Dispatch work quickly and accurately while ensuring drivers cross-reference alert information in the Quick mobile app
• Work closely with drivers to assign new jobs, obtain PODs and charges, and resolve pickup or airline issues
• Communicate with Control Towers, airlines, and vendors regarding shipment status and operational needs
• Support training, scheduling, payroll coverage, and staffing based on workload
• Document and escalate operational issues, accidents, and driver incidents according to company procedures
• Assist with shipping, receiving, pallet jack, and forklift duties when needed

What we would like you to bring

• Five years of relevant industry experience
• Previous leadership or team-lead experience
• Strong knowledge of dispatch operations and driver coordination
• Ability to organize and manage multiple priorities in a fast-paced environment
• Strong problem-solving, written communication, and verbal communication skills
• Knowledge of domestic and international airline routings, geography, and time zones
• Ability to work a flexible schedule, including second shift, Saturdays, extended hours, weekends, and holidays as required
• Ability to obtain and maintain required Dangerous Goods and forklift certifications
• Knowledge of Dangerous Goods and Restricted Article regulations preferred
• Bachelor’s degree or equivalent professional experience
• Ability to operate a pallet jack and forklift and occasionally lift or move up to 70 pounds

What's in it for you

At QuickSTAT we strive daily to inspire, empower, and deliver not only to our customers, but also to our colleagues. We offer a dynamic global work environment with opportunities for excellent training programs and career mobility. The target hourly pay range for this position is $28 to $34. Base wage is part of a competitive total rewards package that includes health and welfare benefits, a 401k retirement savings plan, tuition reimbursement, and incentive compensation for eligible roles. Individual pay may vary within the target range and is determined by a number of factors including experience, skills, job location, internal pay equity, and other relevant business considerations. QuickSTAT reviews pay ranges regularly to ensure competitive and fair pay based on industry market data.

Kuehne+Nagel participates in E-Verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S. Employers can only use E-Verify once you have accepted a job offer and completed the Form I-9.

Artificial Intelligence (AI) tools may be used to assist in specific processes [e.g. screening applications, interview scheduling]. These tools analyze information to support decision-making, but final decisions are made by human reviewers.

Who we are

Logistics shapes everyday life - from the goods we consume to the healthcare we rely on. At Kuehne+Nagel, your work goes beyond logistics; it enables both ordinary and special moments in the lives of people around the world.

As a global leader with a strong heritage and a vision to move the world forward, we offer a safe, stable environment where your career can make a real difference. Whether we help deliver life-saving medicines, develop sustainable transportation solutions or support our local communities, your career will contribute to more than you can imagine.

We kindly advise that placement agencies refrain from submitting unsolicited profiles. Any submissions of candidates without prior signed agreement will be considered our property and no fees will be paid.