Specialist- Crystal Report

SPECIALIST; CRYSTAL REPORT Job Description

POSITION TITLE SPECIALIST; CRYSTAL REPORT

DEPARTMENT WORKFORCE DEVELOPMENT

OBJECTIVE Maintain, create, and modify new and existing SAP Crystal Reports report files for use with Workforce Development’s Tribal Assistance Software (TAS). Administer the Crystal Reports program and identify opportunities for process improvements, updates, and expanded functionality. Assist with information gathering, report generation, and data entry audits to ensure accuracy.

QUALIFICATIONS EDUCATION & EXPERIENCE –

Required High School Diploma, demonstrated basic computer skills and familiarity with remote access and support platforms. Preferred Undergraduate degree or certification in database management or related field(s) with 2 years work experience in report design, database management, or technical support. Substitutions: BBNA may consider any equivalent combination of education, experience, and cultural knowledge. BBNA also reserves the right to waive non-essential requirements in order to select the candidate who best fits the needs of the organization. SKILLS & ABILITIES Familiarity with remote access and support platforms, data entry concepts and data stewardship. Ability to adhere to a set work schedule while maintaining attendance. Ability to carry out primary duties with minimal supervision, a strong work ethic, with a desire for learning and the ability to teach others. Excellent communication, organizational, and documentation skills. Ability to pursue project goals and meet deadlines while working individually or as a team. Excellent documentation skills will be required to record modifications, creation, or permissions changes to report files. Familiarity with Bristol Bay area, people, cultures, and the unique challenges of service delivery in remote Alaska. TECHNICAL PROFICIENCY Advanced knowledge of data entry programs, Windows 10/11 platforms, Remote Desktop Protocol, Remote Desktop Web Services, Microsoft Office applications, SAP software, SQL database management programs, Google Workspace, or Atlassian software is highly valued. Due to the nature of this position, the CR Support Specialist will utilize various technology platforms for communication, training, and support. This includes Microsoft Office 365 webmail, Microsoft Teams, Zoom, Go To Assist remote support, and other platforms as required. OTHER REQUIREMENTS The CR Support Specialist will be required to exhibit a high degree of ethical behavior, as this position regularly interacts with sensitive data within the TAS system. Attendance of virtual and/or in-person training classes related to the TAS and Crystal Reports programs as prescribed by Eaglesun Systems Products, Inc. will be required.

JOB RESULTS

Maintain and support Crystal Reports program by SAP Crystal Reports 2016, Eaglesun’s Report Manager, and TAS will be the primary programs utilized by this position. The CR Support Specialist will administer these programs by applying organization-specific settings, security updates, permission changes, and upgrades as they become available. Working closely with WFD staff, CDD staff, and Eaglesun Systems Products, Inc. to design, maintain, and implement Crystal Reports report files for standalone or embedded use within the TAS program. Report files will be generated via TAS’s ODBC-connected SQL database tables. Crystal syntax, HTML, and other programming languages may be utilized to format the contents of these files to staff’s specific needs. Periodically update report files and audit for accuracy, which will be dependent upon project-specific requirements or an established maintenance schedule. Use of a template for report file naming conventions, descriptions, and support contact information. Cross-train with the TAS application and FTANF reporting procedures, which are essential to the Workforce Development Department’s daily workflows and reporting obligations. Establish comprehension of Public Law 102-477 and services provided under and outside of this law by Develop an understanding of how these services are utilized to assist Tribal members, how BBNA implements these services, and how TAS is utilized to facilitate service delivery. Establish general understanding in the following 102-477 programs including Temporary Assistance for Needy Families (TANF), Low Income Heating Assistance Program (LIHEAP), Low Income Water Assistance Program (LIWAP), General (cont’d.)Assistance (GA), Higher Education (HI ED), Child Care Development (CCD), and Tribal Vocational Rehabilitation (TVR) services. Keep Management Informed by Maintain close coordination with all Division staff and management team members to ensure accurate data entry in TAS, as this will be paramount to a Crystal Reports file’s proper function and validation of data Meet requirements for travel in and out of region by Scheduling well planned trips if necessary to provide services, participate in training, and workshops. Monitors and improves program and ... Attendance of virtual and/or in-person training classes related to the TAS and SAP Crystal Reports programs as prescribed by Eaglesun Systems Products, Inc. Staff trainings in Crystal Reports file use and access methods will be conducted on a case-by-case basis, depending on project needs and scope of use. Conduct periodic or per-request audits of Crystal Report file functionality to ensure proper data validation Protect program integrity and client privacy by Agreeing to BBNA’s policy on confidentiality, keeping confidential information gained through employment secure, during and after this employment. Contributes to overall team effort by Welcoming new and different work requirements; exploring new opportunities to add value to the organization; helping others accomplish related job results as and where needed.

REPORTS TO DIVISION MANAGER; DATABASE SERVICES

DUTY STATION DILLINGHAM (On-Site)/ BRISTOL BAY REGION (Remote) DUTY STATION This position will work either on-site in the BBNA Main Office, or remotely within the Bristol Bay region with travel to the BBNA Main Office on an as-needed basis. Remote candidates will be subject to the terms and conditions outlined in BBNA’s Telecommuting Agreement Form upon acceptance of an employment offer. A reliable Internet connection and dedicated workspace will be required for remote work consideration. WAGE $22.77/hr ($45,402/yr) – $45.66/hr ($89,037/yr)

GRADE RANGE 11

EMPLOYMENT TYPE FULL-TIME

FLSA STATUS NON-EXEMPT

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