Field Service Engineer II (TEM) Iowa- REMOTE

Field Service Engineer II supporting electron microscopy equipment installation, maintenance, and repair for customers across Iowa, Nebraska, and Missouri. Role combines hardware troubleshooting expertise with customer support, requiring 75% travel and hands-on technical experience with sophisticated analysis instruments.

Responsibilities

• Conduct on-site installation and testing of electron microscopy equipment to verify proper operation
• Perform scheduled preventive maintenance visits and provide diagnosis and repair support for field issues
• Travel to customer sites on short notice to resolve technical problems or support other field personnel
• Train customers and system users on equipment maintenance and operation
• Complete field service reports and provide feedback to product quality teams on system performance

Requirements

• Bachelor's degree and 3+ years hands-on experience installing and repairing SEM, TEM, FIB, or similar systems
• Extensive experience diagnosing and repairing ultra-high vacuum and high voltage systems
• Ability to troubleshoot sophisticated systems and subsystems to component level
• Proficiency reading schematics and working in MS DOS/Windows environments
• Strong customer communication skills and professional English proficiency
• Valid driver's license and ability to obtain valid passport for regional and international travel
• Physical capability to lift up to 50 lbs. without assistance