Ops Services Coordinator

Job Description

Job Description

Just Salad is looking for an Ops Service Coordinator to join our team. The Ops Service Coordinator is a cross-functional leader responsible for overseeing food safety programs, quality assurance, property management, and 3rd-party delivery operations across our restaurant locations. This role requires a proactive, organized, and adaptable professional with a deep understanding of operational logistics in a fast-paced food/hospitality environment.

You will wear many hats—coordinating with landlords, supporting store teams, ensuring compliance with food safety regulations, and managing vendor and delivery platforms—while keeping our company culture and sustainability mission at the forefront.

This position will be in our NYC office

Reports To: Director of Ops Services

Key Responsibilities Food Safety & Quality Assurance

• Execute and maintain food safety management systems (e.g., MeazureUp, Wizard Prep)
• Oversee quality control for raw materials and finished products both in-store and from vendors
• Investigate quality complaints, including allergen and serious incident follow-ups. Will need to reach out to guests if necessary.

Maintain QA records, including foreign object and vendor quality complaints

• Collaborate on food safety SOPs and staff training materials with the Training Department
• Conduct audits and support pre-operational inspections for new stores 
• Respond to product recalls and follow internal recall protocols 

Property & Facility Management

• Serve as the liaison between restaurants and property managers for issues including: Leaks (non-HVAC), power outages, sidewalk/patio maintenance, fire alarms, etc.
• Keep landlord and vendor contact databases updated
• Manage vendor readiness for emergencies (HVAC, pest control, grease trap, etc.)
• Maintain permit renewals and documentation (HD permits, fire, FOG, outdoor dining, etc.)
• Pay relevant fines and coordinate required compliance tasks

Delivery & Platform Operations

• Manage Otter platform and NSO set up for 3rd-party delivery partners (Uber Eats, DoorDash, Grubhub)
• Update seasonal menus, store hours, and troubleshooting requests
• Set up new locations on platforms including TGTG, Relay, Nash, and Sharebite Maintain and update the Just Salad credentials sheet for store operations

New Store Openings

• Apply for food licenses, business permits, and related documentation for new locations
• Set up vendor services for pest control, HD inspections, and delivery logistics
• Gather required compliance documentation (COI, W9s, bank letters, etc.)

Qualifications

• 2+ years of experience in QSR, food service, or hospitality, preferably in an operations or QA role
• Experience in property/facility management is a plus
• Bilingual (Spanish/English) strongly preferred
• Strong project management, organizational, and communication skills
• High attention to detail with the ability to multitask and meet deadlines
• Confident decision-maker who can work both independently and collaboratively
• Comfortable with technology (Google Suite; Otter platform experience a plus)
• Ability to travel to multiple restaurant locations as needed
• Passion for healthy food and sustainable practices

Benefits

• Competitive annual salary: $70,000 – $75,000 + eligible for corp bonus
• Medical, Dental, and Vision Insurance
• Voluntary Long-Term Disability, Hospital Indemnity, Accidental Insurance, Life + AD&D
• Paid vacation, sick days, and holidays
• Employee Assistance Program (EAP)
• 401(k) eligibility
• Pre-tax benefits (Commuter Benefits, FSA + HSA)
• Summer Fridays
• Fitness discounts
  Free Just Salad meals while working

About Us

Just Salad is a fast-casual restaurant chain with a mission to make everyday health and sustainability possible. The brand serves craveable, accessible, plant-centric meals made with homemade dressings, prepped-daily produce, from-scratch recipes and fresh, flavorful ingredients. Guests can choose from over 15 chef-designed salads, wraps, warm bowls, market plates, soups and smoothies, including classic offerings and rotating seasonal favorites. Empowering customers to “Eat with Purpose,” Just Salad is a Certified B Corporation™ and home to the world’s largest restaurant reusable program, as well as the first U.S. restaurant chain to carbon label its menu and offer a Climatarian menu category. The company was founded in 2006 and has over 100 locations across New York, New Jersey, Connecticut, Florida, Illinois, Pennsylvania, Massachusetts and Washington D.C.