Team Lead

Job Title : Team Lead Reports to : Club Manager Status : Full Time / Supervisor / Non-Exempt Job Summary Responsible for assisting in the oversight of gym operations to ensure a positive member experience. Responsibilities Assist in training and developing staff. Assist in member service oversight, ensuring all staff provide great customer experience. Very involved in front desk related tasks: Answer phone calls politely and friendly to assist with questions or concerns. Take info calls. Assist with member check‑ins, sign‑ups, cancellations, and updating member account information. Great/meet potential members and provide gym tours. Assist in facilitation of member service issues and questions. Assist with team member management and provide backup support to Club Manager as needed. Ensure adherence to all company policies and procedures. Help create and maintain a positive image for the club. Assist in overseeing cleanliness and appearance of gym. Assist in managing marketing efforts; ensure team members are aware and trained on current marketing promotions. Assist in ordering supplies, keeping inventory and tracking reports as needed. Essential Behavior Requirements Customer Service: communicate and interact with customers, coworkers, and the public in ways that exceed expectations. Listening: actively listen to customers and coworkers, empathize, and work together to solve problems. Problem Solving: recognize and define problems; analyze relevant information; encourage alternative solutions and plan to resolve situations; seek additional assistance when needed. Diplomacy: demonstrate tact and skill in all interactions using appropriate behavior and language. Communication: maintain timely communication with team members and supervisors to increase productivity and prevent misunderstandings. Minimum Qualifications Honesty and a good work ethic. Strong customer service skills. Strong communication, organizational, and leadership skills. Basic computer proficiency. Physical Demands Standing and walking at least 75% of the shift. Talking in person or on the phone at least 75% of the shift. Must be able to lift up to 50 lbs. less than 30% of the time. Benefits Dollars for Scholars Program Employee Appreciation Program Free Membership for self and one family member or friend Team Member Support Team Health, Dental and Vision Insurance Critical Illness Insurance Short Term Disability Insurance Accident Insurance Voluntary Life Insurance Pet Insurance HSA Advancement Opportunities #J-18808-Ljbffr