Assistant General Manager

Assistant General Manager

Hyatt Place Mount Pleasant Towne Centre Mount Pleasant, South Carolina Salary: $58,000 Annually + Bonus Opportunity

Ideal for a Front Office Manager, Operations Manager, or Department Leader Ready to Take the Next Step into Hotel Executive Leadership.

About Us

Hyatt Place Mount Pleasant Towne Centre is a 92-room hotel located in the heart of Mount Pleasant, South Carolina, just minutes from historic Charleston, area beaches, and some of the region's top shopping, dining, and entertainment destinations.

We are seeking an ambitious, hands-on hospitality professional who is passionate about guest service, team development, operational excellence, and career growth. This position is designed to develop the next generation of General Managers and offers extensive exposure to hotel operations, financial management, sales strategy, revenue management, and ownership relations.

Position Summary

The Assistant General Manager serves as the second-in-command of the hotel and works closely with the General Manager to oversee all aspects of hotel operations. This individual will play a critical role in driving guest satisfaction, associate engagement, revenue growth, and overall hotel performance.

The ideal candidate is a servant leader who leads from the front, thrives in a fast-paced environment, and is eager to continue developing their hospitality leadership career.

Essential Functions

Operations Leadership

• Assist in directing all day-to-day hotel operations, including Front Office, Housekeeping, Engineering, Food & Beverage, and Guest Services.
• Ensure compliance with Hyatt brand standards and company operating procedures.
• Maintain a strong presence throughout the hotel and actively support all departments.
• Serve as Manager on Duty and provide leadership during evenings, weekends, and holidays as needed.
• Monitor service standards and implement strategies to continuously improve guest satisfaction.

Team Leadership & Development

• Recruit, hire, train, coach, and develop associates.
• Conduct performance coaching, recognition, and accountability conversations.
• Foster a culture centered around teamwork, engagement, professionalism, and service excellence.
• Assist department leaders with performance management and employee development initiatives.
• Promote a positive work environment focused on growth and retention.

Guest Experience

• Ensure exceptional guest service standards are maintained throughout the hotel.
• Resolve guest concerns quickly and effectively through proactive service recovery.
• Monitor guest satisfaction scores, online reviews, and brand metrics.
• Identify opportunities to elevate the overall guest experience.

Financial Management

• Assist in developing and managing hotel budgets.
• Monitor labor costs, departmental expenses, and productivity metrics.
• Review daily reports, financial statements, forecasting data, and performance trends.
• Support efforts to maximize occupancy, ADR, RevPAR, market share, and profitability.
• Participate in monthly financial reviews and ownership reporting processes.

Sales & Revenue Strategy

• Partner with the Sales team to identify and pursue new business opportunities.
• Assist in implementing revenue management strategies to maximize hotel performance.
• Participate in community networking and local business development efforts.
• Support strategic initiatives that drive market share and long-term growth.

Administrative Responsibilities

• Assist with scheduling, payroll review, purchasing, inventory management, and compliance initiatives.
• Ensure hotel safety, security, and regulatory standards are maintained.
• Support company reporting requirements and operational audits.

Qualifications

Required Qualifications

• Minimum of two years of hotel leadership experience.
• Previous supervisory or management experience within a hotel environment.
• Strong communication, leadership, and organizational skills.
• Ability to effectively lead and motivate teams.
• Strong problem-solving and decision-making abilities.
• Proficiency with Microsoft Office applications.
• Ability to work a flexible schedule including evenings, weekends, and holidays as business demands require.

Preferred Qualifications

• Hyatt experience.
• Experience with Opera PMS.
• Previous experience as a Front Office Manager, Operations Manager, Rooms Division Manager, or similar hotel leadership role.
• Knowledge of hotel financials, labor management, sales, and revenue management principles.
• Bachelor's Degree in Hospitality Management, Business Administration, or related field.

What Success Looks Like

• Lead with integrity and professionalism.
• Build strong relationships with associates and guests.
• Drive operational consistency and accountability.
• Demonstrate financial awareness and business acumen.
• Support a culture of excellence and continuous improvement.
• Position themselves for future advancement into a General Manager role.

Benefits

• Annual Bonus Opportunity
• Medical, Dental, and Vision Insurance
• Paid Time Off
• 401(k) Plan
• Hyatt Employee Travel Discounts Worldwide
• Professional Development Opportunities
• Leadership Growth and Advancement Potential
• Exposure to Sales, Revenue Management, Financial Reporting, and Ownership Relations

Join Our Team

If you're ready to take the next step in your hospitality career and gain the experience necessary to become a future General Manager, we encourage you to apply today.

Hyatt Place Mount Pleasant Towne Centre is an Equal Opportunity Employer committed to creating an inclusive and welcoming workplace for all associates.