Certified Medical Assistant

Job Description

Job Description

Description:

MDVIP: Transforming Primary Care, One Patient at a Time

MDVIP is a national leader in personalized healthcare, empowering over 425,000 members to achieve their health and wellness goals through a network of more than 1,400 concierge primary care physicians. Our program emphasizes preventive medicine, offering comprehensive screenings, advanced diagnostics, and individualized wellness plans. Recognized as a Great Place to Work® since 2018, MDVIP is committed to excellence in patient care and employee satisfaction.

Role Summary

As a Certified Medical Assistant (CMA), you will play a pivotal role in providing high-quality patient care and supporting our medical team with various clinical and administrative tasks. Your commitment to patient- centered care and attention to detail will ensure a smooth experience for patients and staff alike.

Where Patient Care Meets Excellence

Are you tired of the assembly-line approach to healthcare? Ready to trade volume for meaningful connections? Join our intimate concierge practice where you’ll truly make a difference in patients’ lives.

Why This Role Is Different

Imagine a workday where you see 7-10 patients instead of 30. Where you remember everyone’s name, their story, and their health journey. Where you have time to listen, educate, and build genuine relationships. That’s what we offer.

In our concierge model, you’re not just a medical assistant, you’re a trusted partner in our patients’ health and wellness. You’ll have the time and resources to deliver the white glove care you’ve always wanted to provide. Our practice goes beyond traditional insurance-based medicine by offering advanced, cutting-edge testing and personalized care that most patients never experience. We believe medical assistants should be empowered, not limited, and we intentionally train and equip you to work at the very top of your scope.

What We Offer

• Time with patients that allows you to practice the care you were trained to deliver
• Hands-on training in advanced testing, concierge workflows, and expanded clinical responsibilities
• Competitive salary commensurate with experience
• Comprehensive benefits package
• Professional development opportunities
• Supportive, collegial work environment
• Work-life balance that respects your personal time

Essential Duties and Responsibilities / % of time

The Physician Office Float will perform the following functions (other duties may be assigned as needed):

1. Front Office Support/45%

• Assist with scheduling/canceling appointments, check-in, and check-out.
• Answer inbound calls promptly and professionally.
• Verify patient demographics and insurance information.
• Collect co- payments/coinsurance and outstanding balances.
• Perform administrative duties and support clinical staff as needed.

2. Clinical / Patient Care/45%

• Collect and document accurate demographics, medical history, and other clinical data in EMR.
• Record vital signs and administer injections, splints, and dressings.
• Prepare patients for examination and accompany them to rooms.
• Maintain exam/treatment rooms and inventory of supplies.
• Administer vaccinations per provider orders.
• Assist physician and staff during exams, treatments, and testing.
• Demonstrate working knowledge of medical terminology.
• Perform lab duties, including phlebotomy, specimen collection, labeling, and chain of custody.
• Ensure medications are in date and supplies are adequately stocked.
• Safeguard patient rights by maintaining confidentiality of all personal, medical, and financial information.

3. Patient Engagement & Retention/10%

• Welcome patients in person and by phone; answer inquiries or refer appropriately.
• Support practice growth and retention by delivering excellent service and engagement

Key Performance Indicators (KPIs)

Performance in this role will be measured by:

• Patient Care Accuracy – Maintain 98% accuracy in documenting vitals, history, and EMR data.
• Patient Experience – Achieve patient satisfaction scores of = 90% on practice surveys.
• Efficiency – Complete patient intake and rooming within targeted timeframes (= 10 minutes per patient).
• Compliance & Safety – 100% adherence to HIPAA, OSHA, and infection control protocols.
• Practice Support – Answer calls within 3 rings and maintain scheduling accuracy of = 95%.
• Retention & Growth – Support membership retention by ensuring timely follow-up and professional patient interactions.
• Medication & Inventory Management – Maintain 100% compliance with medication expiration monitoring and supply readiness.

Requirements:

Qualifications

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.

Education / Experience / Knowledge:

Education:

High school diploma or GED required. Graduate of an accredited Medical Assistant program, or equivalent combination of education and experience where two years related experience equals one year of schooling.

Experience:

• Minimum 1–2 years of experience in a medical office, ambulatory care setting, or physician practice preferred.
• Experience with electronic medical records (EMR) systems required; Athena or EPIC experience preferred – location dependent.
• Minimum 1-2 years of phlebotomy experience.
• Prior experience in both clinical support (e.g., phlebotomy, injections, vitals) and front office functions (scheduling, insurance verification, collections) strongly preferred.

Knowledge & Skills:

• Strong knowledge of medical terminology, clinical procedures, and infection control standards.
• Familiarity with HIPAA regulations and ability to maintain strict confidentiality of patient records.
• Basic understanding of insurance verification and billing processes preferred.
• Proficient in Microsoft Office (Word, Outlook, Excel) and adaptable to new software.
• Excellent interpersonal, communication, and customer service skills to ensure positive patient experience.
• Strong organizational and multitasking skills, with the ability to prioritize in a fast-paced environment.

Computer Proficiency:

Proficient in Microsoft Office applications. Able to learn new software easily.

Certificates and Licenses:

• Certified/Registered Medical Assistant
• Phlebotomy Certification
• Current American Heart Association BLS Certification Card

Supervisory Responsibilities: Non-applicable

Work Environment:

The work environment characteristics described here are representative of those an employee

encounters while performing the essential functions of this job. Reasonable accommodation may be

made to enable individuals with disabilities to perform the essential functions.

• Prolonged periods of sitting at a desk and using hands/fingers for working on a
• computer.
• Specific vision abilities include close vision and the ability to adjust focus from near to
• far.
• Must talk and/or hear for significant periods of each day.
• Must be able to lift and/or move up to 30 pounds periodically.

Why Join MDVIP?

• Be part of a mission-driven organization leading innovation in personalized healthcare.
• Drive transformation and growth in a dynamic, fast-paced environment.
• Competitive compensation: attractive base salary complemented by performance-based incentives for eligible roles.
• Comprehensive benefits: health, dental, vision insurance, and retirement plans.
• Professional development: access to ongoing training and leadership development programs.
• Positive work environment: consistently recognized as a Great Place to Work®, fostering a culture of collaboration and excellence.

MDVIP is an Equal Opportunity Employer and is committed to fostering an inclusive and diverse workplace. We welcome applicants of all backgrounds and do not discriminate based on race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, veteran status, or any other protected status. We believe that diversity and inclusion drive innovation and strengthen our company culture.

If you require accommodation during the application or interview process, please let us know, and we will be happy to assist.

Pay Transparency: Our compensation reflects the cost of labor across appropriate US geographic markets. Pay is based on several factors including but not limited to market location and may vary depending on job-related knowledge, skills, and education/training and a candidate's work experience. Hired applicants are offered annual incentive compensation programs, subject to applicable eligibility requirements. Payments under these annual programs are not guaranteed and are dependent upon a variety of factors including, but not limited to, individual performance, business unit performance, and/or the company's performance. The company offers the following benefits for this position, subject to applicable eligibility requirements. Medical/prescription drug coverage, Dental coverage, Vision coverage, Flexible Spending Account, Health Savings Account, Dependent Care Flexible Spending Account, Basic and Supplemental Life Insurance & Accidental Death and Dismemberment, Disability Income Protection Plan, Employee Assistance Program, 401(k) retirement program, Vacation, Paid Holidays and Personal time, Paid Sick and Family and Medical Leave time as required by law.