Universal Banker

Job Description

Job Description

Universal Banker

Location: Hanover Park, & West Loop, Chicago IL 

Employment Type: Full-Time & Part Time

Position Summary

First Eagle Bank is seeking a motivated, customer-focused Universal Banker to join our Hanover Park and West Loop team. This role is ideal for an individual interested in building a career in banking while delivering exceptional customer service.

The Universal Banker serves as a key point of contact for customers by performing a combination of teller and personal banking responsibilities. This position requires a proactive approach to customer engagement, strong attention to detail, and a commitment to building lasting customer relationships.

Essential Duties and ResponsibilitiesBanking Operations

• Process customer transactions accurately and efficiently, including deposits, withdrawals, payments, transfers, and cash handling activities.
• Balance and maintain a cash drawer in accordance with bank policies and procedures.
• Assist customers through both lobby and drive-up banking channels.
• Adhere to security procedures, regulatory requirements, and internal controls.

Customer Service

• Deliver exceptional service by identifying and responding to customer financial needs.
• Promptly and professionally answer incoming phone calls and direct inquiries to the appropriate department or individual.
• Resolve customer issues and escalate concerns when appropriate.
• Build and maintain positive relationships with customers and coworkers.

Sales and Relationship Building

• Identify opportunities to introduce and cross-sell bank products and services that align with customer needs.
• Educate customers on available banking solutions, including deposit accounts, digital banking services, and other financial products.
• Support branch growth initiatives through relationship-building and referral generation.

Account Support

• Assist with customer onboarding and account maintenance in accordance with bank policies and compliance requirements.
• Support Personal Bankers with account opening activities, documentation, and customer follow-up.
• Ensure accuracy and completeness of all customer records and account information.

QualificationsRequired

• High school diploma or equivalent.
• Strong customer service and communication skills.
• Ability to maintain confidentiality and handle sensitive information responsibly.
• Availability to work all scheduled branch hours, including Saturdays.

Preferred

• Minimum six months of cash-handling experience.
• Minimum one year of customer service, sales, or customer-contact experience.
• Previous banking or financial services experience.
• Demonstrated ability to meet customer service and sales goals.

Key Competencies

• Customer Focus
• Accuracy and Attention to Detail
• Communication Skills
• Problem Solving
• Teamwork and Collaboration
• Sales and Relationship Development
• Adaptability and Time Management

Why Join First Eagle Bank?

First Eagle Bank is an entrepreneurial, independent community bank serving the Chicagoland area with a comprehensive range of commercial and personal banking services. We are committed to building long-lasting relationships with our customers, supporting our communities, and investing in our employees.

As a BauerFinancial Five-Star Superior Rated bank, we pride ourselves on financial strength, exceptional service, and a culture that values teamwork, growth, and community involvement.

Equal Employment Opportunity

First Eagle Bank is committed to creating an inclusive, equitable, and accessible workplace. We are an Equal Opportunity Employer and consider all qualified applicants without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability status, veteran status, or any other protected characteristic under applicable law.

Contact: Mark Revollo
Email: View email address on us.fitly.work
Phone: View phone number on us.fitly.work

First Eagle Bank
1040 East Lake Street
Hanover Park, IL 60133
Member FDIC

Key Improvements

• Modernized language and structure.
• Clear separation of responsibilities and qualifications.
• Stronger emphasis on customer service, sales, and relationship building.
• Added competencies that align with current banking expectations.
• Improved employer branding and readability for job boards and recruiting platforms.