LN Venues, Project Implementation Analyst

Job Summary:

WHO ARE WE?

Live Nation Entertainment is the world's leading live entertainment company, comprised of global market leaders: Ticketmaster, Live Nation Concerts, and Live Nation Media & Sponsorship. Ticketmaster is the global leader in event ticketing with over 620 million tickets sold annually and approximately 10,000 clients worldwide. Live Nation Concerts is the largest provider of live entertainment in the world promoting more than 50,000 events annually for nearly 7,000 artists in 40+ countries. These businesses allow Live Nation Media & Sponsorship to create strategic music marketing programs that connect more than 1,200 sponsors with the 145 million fans that attend Live Nation Entertainment events each year. For additional information, visit

WHO ARE YOU?

Passionate and motivated. Driven, with an entrepreneurial spirit. Resourceful, innovative, forward thinking and committed. At Live Nation Entertainment, our people embrace these qualities, so if this sounds like you then please read on!


THE ROLE

As a member of the Venue Nation IT team, the Project Implementation Analyst within Service Delivery will join a talented, diversified team that supports a variety of initiatives across the Venue Nation IT division. As a member of the team, this individual will operate as a project management resource based in the central or eastern regions. Working with executive leadership, this position will help implement workflows to meet strategic objectives, influence internal and external support teams and develop vendor partnerships. The chosen candidate can expect to fulfill a range of responsibilities from administrative to strategic analysis. They will gain real-world event experience and an intimate understanding of IT service delivery concepts as they leverage valuable collaborative, operational and procedural skills in an exciting/dynamic industry.

WHAT THIS ROLE WILL DO

• Successful candidates will participate in and at times lead cross-functional projects with a focus on timely communication, documentation, data integration and reporting analytics while mitigating budgetary and operational risks.
• The Project Implementation Analyst will effectively manage support relationships with internal teams and 3rd party vendors stepping in as additional logistics support for Venue IT Managers when requested.
• This position will administer communication channels leveraging systems such as Slack, Zendesk, Box, Zoom, Airtable and Asana.
• This role will facilitate acquiring ISP circuits monitoring installation progress for new venue construction and acquisitions. They will work closely with engineering teams to support procurement and delivery of hardware to meet the Live Nation IT Infrastructure Standards.
• The successful candidate will participate in the analysis of venue circuit/telecom details to ensure we are utilizing the most cost-effective solutions while meeting our delivery standards. They will also help maintain accurate circuit documentation within multiple systems.
• The Project Implementation Analyst will take an active role monitoring the activities and deliverables of the IT Depot, to meet the needs of multiple concurrent projects.
• Service Delivery team members can expect to provide "full scope" administrative project support including organizing information, managing logistics, procurement, invoice processing, and cost tracking for assigned projects and as secondary support for other team member projects.
• This position will continue to develop to meet the ever-changing needs of Venue Nation IT's dynamic deliverables, leveraging the talents and capabilities of the team.

WHAT THIS PERSON WILL BRING

• A mature attitude and measured approach to relationship management and working as a team
• Demonstrated analytical and problem-solving skills
• Comfort with change and the ability to shift course of action with positivity and urgency
• Strong advocacy for efficient and standardized operations with the flexibility to adapt process when needed
• A proactive approach to issue resolution and risk mitigation
• Outstanding customer service etiquette through written and verbal communications
• Ability to elicit cooperation from internal and external teams, with professional diplomacy and respect
• Ability to reprioritize tasks rapidly and manage conflicting priorities
• Ability to coordinate and collaborate with geographically diverse staff and resources in both daily operations and event support

Requirements:

• 5+ years of working experience in a customer driven support role for an organization similar to our size
• Ability to exercise sound and mature judgment in complex, high pressure situations
• Ability to work in a self-disciplined remote position with proactive communication
• Understanding of project management software such as Asana, Airtable or similar system required
• General knowledge of network technology preferred
• Experience with Telecom services is preferred
• Ability to facilitate meetings or training
• Proficient with Microsoft Office applications
• Strong oral and written communication skills with attention to detail
• Flexible schedule required depending on the needs of ongoing projects and team availability
• Mobile phone and associated cellular access
• Ability to travel on a very limited basis
• Capacity to work remotely within an environment conducive to virtual meetings

BENEFITS & PERKS

Our motto is 'Taking Care of Our Own' through 6 pillars of benefits:

HEALTH : Medical, vision, dental and mental health benefits for you and your family, with access to a health care concierge, and Flexible or Health Savings Accounts (FSA or HSA)

YOURSELF : Free concert tickets, generous paid time off including paid holidays, sick time, and personal days

WEALTH : 401(k) program with company match, stock reimbursement program

FAMILY : New parent programs including caregiver leave, plus fertility, adoption, foster, or surrogacy support

CAREER : Career and skill development programs with School of Live, tuition reimbursement, and student loan repayment

OTHERS : Volunteer time off, crowdfunding match

EQUAL EMPLOYMENT OPPORTUNITY

We aspire to build teams that reflect and support the fans and artists we serve. Every day we aim to promote environments where everyone can be themselves, contribute fully, and thrive within our company and at our events. As a growing business we will encourage you to develop your professional and personal aspirations, enjoy new experiences, and learn from the talented people you will be working with.


Live Nation strongly supports equal employment opportunity for all applicants regardless of age (40 and over), ancestry, color, religious creed (including religious dress and grooming practices), family and medical care leave or the denial of family and medical care leave, mental or physical disability (including HIV and AIDS), marital status, domestic partner status, medical condition (including cancer and genetic characteristics), genetic information, military and veteran status, political affiliation, national origin (including language use restrictions), citizenship, race, sex (including pregnancy, childbirth, breastfeeding and medical conditions related to pregnancy, childbirth or breastfeeding), gender, gender identity, and gender expression, sexual orientation, intersectionality, or any other basis protected by applicable federal, state or local law, rule, ordinance or regulation.


We will consider qualified applicants with criminal histories in a manner consistent with the requirements of the Los Angeles Fair Chance Ordinance, San Francisco Fair Chance Ordinance and the California Fair Chance Act and consistent with other similar and / or applicable laws in other areas.

We also afford equal employment opportunities to qualified individuals with a disability. For this reason, Live Nation will make reasonable accommodations for the known physical or mental limitations of an otherwise qualified individual with a disability who is an applicant consistent with its legal obligations to do so, including reasonable accommodations related to pregnancy in accordance with applicable local, state and / or federal law. As part of its commitment to make reasonable accommodations, Live Nation also wishes to participate in a timely, good faith, interactive process with a disabled applicant to determine effective reasonable accommodations, if any, which can be made in response to a request for accommodations. Applicants are invited to identify reasonable accommodations that can be made to assist them to perform the essential functions of the position they seek. Any applicant who requires an accommodation in order to perform the essential functions of the job should contact a Human Resources Representative to request the opportunity to participate in a timely interactive process. Live Nation will also provide reasonable religious accommodations on a case-by-case basis.

HIRING PRACTICES
The preceding job description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job.

Live Nation recruitment policies are designed to place the most highly qualified persons available in a timely and efficient manner. Live Nation may pursue all avenues available, including promotion from within, employee referrals, outside advertising, employment agencies, internet recruiting, job fairs, college recruiting and search firms.

Live Nation Entertainment will never request payment or equipment purchases as part of the hiring process. Recruiters will only contact candidates from official Live Nation or affiliated brand email domains.