Application Product Manager

Reporting to the IS Enterprise Applications Director, the Application Product Manager provides product ownership for a portfolio of enterprise applications, from implementation and adoption through ongoing optimization. The portfolio includes emerging AI and legal technologies and will evolve based on Firm priorities and investments.

• Own the product strategy, roadmap, implementation, and lifecycle management for an assigned portfolio of enterprise applications.
• Serve as the primary product owner and point of accountability for newly acquired applications and platforms transitioning into production.
• Lead new applications from evaluation and implementation through launch, adoption, operationalization, and ongoing enhancement.
• Partner with business stakeholders to understand requirements, workflows, challenges, and strategic objectives and translate them into product capabilities and priorities.
• Establish clear application ownership, governance, support models, release processes, and escalation paths.
• Lead or coordinate major enterprise application initiatives, including future Conflicts, AI, and legal technology platforms.
• Develop and maintain product roadmaps aligned with Firm priorities, business requirements, vendor capabilities, and technology strategy.
• Evaluate new functionality, vendor roadmaps, AI capabilities, integrations, and emerging technologies and recommend opportunities that provide meaningful business value.
• Partner with Enterprise Architecture, Information Security, Risk, Information Governance, and other teams to ensure applications meet Firm technology, security, data, and governance requirements.
• Coordinate application configuration, integrations, testing, user acceptance testing, deployment, and production readiness.
• Drive adoption and effective use of applications through stakeholder engagement, communications, training, and change management.
• Establish and track application KPIs, including adoption, utilization, user satisfaction, service performance, and realized business value.
• Develop strong relationships with application vendors and technology partners and manage escalations, roadmap discussions, and service improvement opportunities.
• Identify opportunities to streamline business processes, consolidate capabilities, improve integrations, and reduce manual work.
• Ensure appropriate documentation, application inventories, ownership models, and operational procedures are established and maintained.
• Partner with support and technical teams to ensure applications transition effectively into ongoing operational support.
• Manage competing priorities across multiple applications and initiatives while maintaining focus on business value, risk, and strategic objectives.
• Champion a consistent, product-oriented approach to enterprise application management across the Firm.

Requirements:

• Minimum 10 years of experience managing enterprise applications, business systems, technology products, or related platforms within a law firm or comparable professional services environment.
• Proven experience as a Product Manager, Product Owner, Application Manager, or similar role with responsibility for enterprise applications throughout their lifecycle.
• Experience implementing and operationalizing new enterprise platforms, including requirements gathering, configuration, integration, testing, deployment, adoption, and ongoing support.
• Demonstrated ability to manage a diverse portfolio of applications and multiple concurrent initiatives.
• Strong understanding of enterprise application architecture, integrations, APIs, identity and access management, data flows, and SaaS platforms.
• Experience partnering with business stakeholders to understand complex processes and translate business needs into technology solutions.
• Strong understanding of application governance, security, risk, compliance, and information management considerations.
• Experience working with vendors on product roadmaps, implementations, integrations, issue resolution, and service delivery.
• Strong project and product management skills with the ability to move initiatives from concept through implementation and operational ownership.
• Excellent communication, presentation, and stakeholder management skills with the ability to work effectively with technical teams, business leaders, vendors, and senior leadership.
• Strong analytical and problem-solving skills with a focus on measurable business outcomes and continuous improvement.
• Preferred: Bachelor’s degree in Information Systems, Business, Technology, or a related field.
• Preferred: Product management, Agile, Scrum, or project management certification.
• Preferred: Experience managing applications within an Am Law 100 or other large professional services organization.
• Preferred: Experience with legal technology, HRIS, conflicts/new business intake, or other enterprise business platforms.
• Preferred: Experience implementing or managing AI-enabled platforms, AI integrations, or emerging legal technology solutions.
• Preferred: Experience supporting enterprise SaaS platforms in a highly regulated, security-conscious environment.
• Standard weekday work schedule.
• Occasional travel for vendor engagements, conferences, implementation activities, and support of Firm offices.
• Participation in after-hours activities related to major implementations, releases, upgrades, and critical business initiatives as needed.