Call Center Agent - Evening Shift - Part Time

We are a growing company dedicated to helping brands strengthen their public image through professional communication, community engagement, and innovative outreach strategies. We are seeking a confident, attentive, and service-oriented Call Center Agent to help customers by phone and ensure their inquiries receive timely, professional attention. The ideal candidate communicates clearly, remains calm under pressure, and enjoys helping people find answers. Training is available for individuals who are motivated to learn and grow in a fast-paced team environment. Handle incoming customer calls and provide information about products and services. Listen carefully to customer questions and determine the best way to assist. Explain available options and guide customers through routine inquiries. Address customer concerns professionally and escalate more complex matters when necessary. Follow established procedures to maintain consistent service quality. Keep accurate records of customer interactions in accordance with company procedures. Participate in training sessions to improve product knowledge and service skills. Collaborate with colleagues to support team performance and customer satisfaction. Initial training and ongoing coaching. Professional, patient, and customer-focused attitude. Previous call center or customer service experience is an advantage but not required. At GG Media, we believe in recognizing potential and supporting professional growth. Career Growth Opportunities: Strengthen your expertise in client relations, account management, communication, and business operations. Hands-On Learning: Gain practical knowledge through meaningful responsibilities and daily business operations. Build valuable capabilities in organization, problem-solving, customer service, and operational coordination. Meaningful Contributions: Play an important role in maintaining strong client relationships and supporting business success.