Patient Access Supervisor - Allegheny Valley Hospital

GENERAL OVERVIEW

Provides direct supervision of staff within the Pre‑Service Center and assists in the management of daily operational processes. Essential Responsibilities Supervises staff, evaluates work and current state results, monitors staff time, recommends and implements corrective actions, and independently suggests new approaches for performance enhancement and improved productivity. Identifies, quantifies and monitors account detail or workflow processes for barriers, and makes process improvements or initiates courses of action for problem resolution (20%). Uses problem‑solving skills and planning abilities to diagnose and solve root process, payer and system issues impacting revenue cycle objectives. Addresses team barriers, process flow or productivity issues, completes employee performance evaluations, monitors attendance, and provides disciplinary action as necessary (20%). Organizes, delegates, monitors and measures special projects to ensure they are completed timely and accurately, and provides formal feedback on project results to management (20%). Independently leads initiatives as assigned by management, coordinating task teams or other forums to deliver results as identified and/or determined by leadership, and provides formal updates and closure (15%). Performs scheduling and preregistration duties including patient demographic validation, insurance benefit verification and coordination of benefits order, and excelling in all areas of pre‑service: scheduling, preregistration/registration, financial clearance and insurance verification, check‑in and financial collections, and trains and leads team members (15%). Delivers a positive patient experience in all encounters, performs any written or verbal communication necessary to exchange information with designated contacts promoting effective working relationships, and resolves patient issues in a concise and informative manner (10%). Adheres to AHN organizational policies and procedures for relevant location and job scope. Performs other duties as assigned or required. Qualifications Minimum Qualifications BA/BS degree or equivalent work experience in a multi‑physician medical practice or facility billing/business office specifically related to revenue cycle management, or relevant experience and/or education as determined by the company in lieu of a bachelor’s degree. 3–5 years of experience in a multi‑physician medical practice or facility billing/business office specifically related to revenue cycle management, including staff supervision. Experience operating a PC and using software applications. Preferred Qualifications Call Center experience. #J-18808-Ljbffr Allegheny Health Network