EHR Go Account Manager

Position Summary: The EHR Go Account Manager helps faculty and students achieve their learning outcomes by building strong relationships with faculty at colleges, universities, and, in some cases, high schools. This role manages and grows a portfolio of EHR Go accounts through proactive communication, product education, renewals, and identification of additional opportunities for upselling in other programs. The Account Manager also coordinates issue resolution, conducts product demonstrations, and collaborates with the EHR Go team when necessary to support customer success and account growth. Success in this role requires a customer-focused approach, confident communication, attention to detail, diligent notations on each customer interaction within our CRM (Salesforce) and effective pipeline management. Essential Job Functions: Build and maintain relationships with faculty and other account contacts by listening to needs, answering questions, resolving issues, and recommending appropriate product solutions. Develop account knowledge and use customer insights to secure renewals and identify opportunities for additional account growth. Coordinate urgent troubleshooting needs by providing answers and consulting with the rest of the EHR Go team when necessary. Manage an average portfolio of approximately 200 accounts with sales cycles ranging from one to six months. Maintain a consistent, cadence-based monthly communication plan for assigned accounts. Research customers independently to uncover additional engagement and growth opportunities. Prepare invoices for new customer acquisition and account renewals. Track customer activities, revenue opportunities, and prospects accurately in Salesforce. Collaborate with EHR Go team (marketing, fellow Account Managers, implementation and support, and senior management) on account collateral, best practices, acquisition efforts, and larger-account strategy. Knowledge, Skills, Abilities: Bachelor's degree required. Experience in higher education sales required. Proficiency with Salesforce, web applications, Google suite, and Microsoft workspace required. Strong relationship-building and active-listening skills, with a warm, sincere, and confident communication style. Ability to remain composed and solution-oriented when handling pressing or urgent customer issues. High attention to detail and ability to maintain accurate, meticulous records of each customer interaction. Patience and persistence when working through customer needs and complex issues. Customer-focused mindset that considers the customer in account strategy and decision-making. Experience working with Elsevier, McGraw Hill, Wolters Kluwer, Cengage, Pearson, F.A. Davis, ATI Testing, or Laerdal is strongly preferred. Working Conditions & Hiring Process: U.S. Work Location Requirement: All employees must reside in and perform work within the United States. We do not support international remote work arrangements for this role. Travel Expectations: While this is a remote position, occasional travel may be required for team meetings, company events, conferences, summits, etc. Candidates must be willing and able to travel as needed. On-Camera Work Environment: We operate in a highly collaborative, remote, on-camera culture. Employees are expected to be on camera during meetings unless extenuating circumstances apply. Recorded Video Interviews: All video interviews conducted during the hiring process will be recorded to support internal hiring consistency and process improvement. Background Checks: Employment with Penn Foster Group is contingent upon successfully completing applicable pre-employment screening requirements, which may include verification of employment history, education, and criminal background, where permitted by law. Identity Verification (Form I-9): As part of our onboarding process, all hires must complete employment eligibility verification in compliance with federal law. This includes remote Form I-9 verification, which may require an in‑person identity verification step with an authorized representative. About Us: At Penn Foster Group, we are transforming online learning to help learners by uniting Penn Foster, CareerStep, Ashworth College, James Madison High School, the New York Institute of Photography, the New York Institute of Art and Design, and other education platforms. Together, we create an accelerated path to greater economic mobility through real-world skills and knowledge that enable them to achieve long-term success in the workplaces of the future. Our history dates back to 1890 when our founder, Thomas Foster, pioneered distance education by offering training by mail for coal miners to get the necessary skills for safer jobs. Today, with the partners who use our education and training programs, we continue that mission of providing accessible training and education for in-demand skills and are building a workforce that’s prepared for the future job market. Equal Employment Opportunity: We strive toward Diversity, Equity, and Inclusion at Penn Foster Group by intentionally building teams that are diverse – in identities, lived experiences, and ideas to create a culture where people feel connected to each other and have a sense of belonging. We value diversity, equity, and inclusion because it is the foundation that enables us to achieve what we set out to do as an organization – from maximizing the number of learners who can reach their goals while giving them the kinds of experiences we want them to have, to becoming the type of company we want to work in. What We Offer: We offer a robust benefits package that includes medical, dental, vision, flexible spending, generous paid time off, sponsored volunteer opportunities, a 401K with a company match, plus free access to all of our online programs. #J-18808-Ljbffr Penn Foster Group