Front Desk Agent

Front Desk Agent

We're seeking a Hotel Front Desk Agent to be the initial touchpoint for our guests and oversee every aspect of their stay. Responsibilities include guest registration, reservation management, and offering details on rooms, rates, and amenities. Ultimately, your role is to ensure our guests have a delightful and unforgettable experience.

Responsibilities

• Complete all check-in and check-out procedures
• Oversee all reservations, including online and phone
• Complete room payments and verify identification
• Inform customers about payment methods and verify their credit card data
• Welcome guests upon their arrival and assign rooms
• Provide information about our hotel, available rooms, rates and amenities
• Respond swiftly to any guest concerns in a professional manner
• Respond to clients' complaints in a timely and professional manner
• Collaborate with the housekeeping team and assist the department when needed
• Up-sell additional facilities and services, when appropriate
• Maintain updated records of bookings and payments
• Perform other duties as directed and assigned

Skills

• Excellent communication skills (verbal and written)
• Strong interpersonal skills
• Ability to multitask and prioritize tasks effectively
• Proficiency in using office equipment (e.g., phone systems, printers, scanners)
• Knowledge of office management software
• Customer service-oriented mindset
• Attention to detail and accuracy
• Ability to handle difficult situations with patience and professionalism

Requirements

• Previous hotel / front desk agent experience is preferred
• Customer service attitude
• Must work well in stressful, high-pressure situations.
• Willingness to work at peak hours, which may include evenings, holidays, and weekends.
• Must be effective in handling problems in the workplace, including anticipating, preventing, identifying and solving problems as necessary
• Excellent phone etiquette and communication skills
• Strong guest relations skills with the ability to provide personalized service

Benefits:

• Competitive pay
• Employee discounts
• PTO