Customer Experience Business Process Lead

Customer Experience Business Process Lead

These roles can sit in any Parker location in the US. Four days onsite, there is a primary location in every state.

Role Overview

The Customer Experience Business Process Lead will represent the customer experience function within the group's SAP structure. The functional scope explicitly identified in the conversation includes pricing, discounting, and customer contacts.

The role will work between the customer experience organization, the divisions, and the enterprise SAP team to understand current processes and determine how they should operate in S/4.

Key Responsibilities

• Work with customer experience stakeholders to understand current processes.
• Support processes associated with pricing, discounting, and customer contacts.
• Help determine how customer experience processes should operate in S/4.
• Evaluate whether SAP should be configured or whether a business process change is more appropriate.
• Present options and explain the implications of each available approach.
• Serve as a liaison between customer experience stakeholders and the enterprise SAP team.
• Promote standard SAP functionality when it appropriately supports the business.
• Ensure division-level customer experience processes remain aligned with Parker's needs.
• Influence enterprise SAP decisions when customer experience requirements need to be considered.
• Provide level-one support to customer experience users.
• Help users understand how to perform relevant activities in SAP.
• Escalate technical bugs to the corporate SAP team.
• Support divisions preparing for or undergoing go-live

Everforth Apex is a world-class IT services company that serves thousands of clients across the globe. When you join Everforth Apex, you become part of a team that values innovation, collaboration, and continuous learning. We offer quality career resources, training, certifications, development opportunities, and a comprehensive benefits package. Our commitment to excellence is reflected in many awards, including ClearlyRateds Best of Staffing in Talent Satisfaction in the United States and Great Place to Work in the United Kingdom and Mexico.

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