Emergency Dispatcher

Your Future Role At A GlanceLocation: Austin, TXFacility: Good Health Solution CenterDepartment/Specialty: Patient Services Call CenterSchedule: Day Shift | Sunday - Saturday 8:30a - 4:30p w/ rotating weekends & holidaysLife At Ascension: Where Purpose Meets OpportunityAscension is a leading nonprofit Catholic health system with a culture and associate experience grounded in service, growth, care and connection. We empower our 97,000+ associates to bring their skills and expertise every day to reimagining healthcare, together. Recognized as one of the Best 150+ Places to Work in Healthcare and a Military-Friendly Gold Employer, you'll find an inclusive and supportive environment where your contributions truly matter.Benefits That Help You ThriveComprehensive health coverage: medical, dental, vision, prescription coverage and HSA/FSA optionsFinancial security & retirement: employer-matched 403(b), planning and hardship resources, disability and life insuranceTime to recharge: pro-rated paid time off (PTO) and holidaysCareer growth: Ascension-paid tuition (Vocare), reimbursement, ongoing professional development and online learningEmotional well-being: Employee Assistance Program, counseling and peer support, spiritual care and stress management resourcesFamily support: parental leave, adoption assistance and family benefitsOther benefits: optional legal and pet insurance, transportation savings and moreHow You'll Make An Impact In This RoleExecute High-Acuity Crisis Triage: Serve as the primary, high-urgency communications link for incoming emergency calls, rapidly assessing situations, gathering critical details, and prioritizing response protocols with absolute composure.Direct Emergency Code & Response Dispatch: Instantly alert and deploy specialized clinical teams, security personnel, and emergency response units (e.g., Code Blue, Rapid Response, Trauma) in strict accordance with hospital safety policies.Coordinate Patient Transfer Logistics: Facilitate smooth, rapid communication between clinical units, emergency departments, and patient transport services to ensure timely patient movement and bed placement.Command Multi-Channel Communication Systems: Master complex emergency dispatch consoles, CAD (Computer-Aided Dispatch) software, two-way radio systems, and hospital-wide paging networks with zero room for error.Maintain Real-Time Data & Audit Integrity: Meticulously log and document all emergency dispatch calls, incident timelines, response metrics, and transfer data within the electronic tracking system.Deliver Calming Patient Services Support: De-escalate high-stress situations by offering clear, compassionate, and authoritative guidance to patients, family members, and medical personnel during critical moments.What Minimum Requirements You'll NeedEducation:High School diploma equivalency OR 1 year of applicable cumulative job specific experience required.Note: Required professional licensure/certification can be used in lieu of education or experience, if applicable.What Additional Preferences We're SeekingCrisis Dispatch & Triage Experience: Proven experience in emergency dispatch, public safety communications, 911 call handling, or high-volume healthcare transfer/dispatch operations.Stress Resilience & Composure: Demonstrated ability to remain laser-focused, decisive, and calm when managing life-safety emergencies, distressed callers, and rapidly changing environments.High-Speed Technical Agility: Advanced proficiency in navigating CAD dispatch software, multi-line phone queues, telemetry/paging platforms, and electronic health record (EHR) databases simultaneously.Elite Verbal & Written Communication: Clear, articulate speech and active listening skills, with the ability to convey urgent instructions and critical patient information rapidly without misinterpretation.Strict Protocol Adherence: Strong attention to detail with an uncompromised commitment to following safety protocols, HIPAA regulations, and departmental SLAs (Service Level Agreements)Equal employment opportunity employerAscension provides Equal Employment Opportunities (EEO) to all associates and applicants for employment without regard to race, color, religion, sex/gender, sexual orientation, gender identity or expression, pregnancy, childbirth, and related medical conditions, lactation, breastfeeding, national origin, citizenship, age, disability, genetic information, veteran status, marital status, all as defined by applicable law, and any other legally protected status or characteristic in accordance with applicable federal, state and local laws. For further information, view the EEO Know Your Rights (English) poster or EEO Know Your Rights (Spanish) poster.Fraud prevention noticeProspective applicants should be vigilant against fraudulent job offers and interview requests. Scammers may use sophisticated tactics to impersonate Ascension employees. To ensure your safety, please remember: Ascension will never ask for payment or to provide banking or financial information as part of the job application or hiring process. Our legitimate email communications will always come from an @ascension.org email address; do not trust other domains, and an official offer will only be extended to candidates who have completed a job application through our authorized applicant tracking system.E-Verify statementEmployer does not participate in E-Verify and therefore cannot employ STEM OPT candidates.