Event Services Coordinator

Event Services CoordinatorAustin's largest luxury property, Fairmont Austin offers 1,048 guestrooms and suites, along with over 140,000 square feet of meeting and event space. This is your opportunity to be part of the most innovative and passionate hotel teams in one of the fastest growing markets in the United States.Key responsibilities include:Answer and manage incoming telephone communications in accordance with Fairmont Standards, ensuring professional and timely responses.Prepare and maintain accurate written correspondence, including contracts, proposals, reports, Banquet Event Orders (BEO), event schedules, printed menus, and formal communications.Administer information systems, including menu input, average check updates, BEO documentation, document template management, and inquiry assignment across multiple platforms.Generate and distribute daily, weekly, and monthly reports as required by the Event Services team.Coordinate site inspections, menu tastings, and internal communications with operational departments on behalf of management.Provide client support in the absence of an Event Services Manager, delivering professional and solution-focused service.Ensure event spaces and collateral materials maintain presentation standards consistent with luxury brand expectations.Facilitate effective communication between Banquets, Culinary, Rooms, and operational teams to ensure client needs and special requests are properly conveyed and executed.Provide administrative support and assume coordinator responsibilities across the Event Services Team as required.Other duties as assigned.What is in it for you:Paid time offMedical, Dental and Vision Insurance, 401kComplimentary shift mealEmployee benefit card offering discounted rates in Accor worldwide for you and your familyLearning programs through our Academies designed to sharpen your skillsOpportunity to develop your talent and grow within your property and across the worldAbility to make a difference through our Corporate Social Responsibility activities, like Planet 21QualificationsAdvanced proficiency in interpersonal and written communication with demonstrated excellence in professional correspondenceProven capability to effectively manage multiple competing priorities and demanding workloads in a high-pressure environmentStrict adherence to confidentiality protocols with demonstrated ability to handle sensitive and proprietary information with unwavering discretion and professionalismAdvanced proficiency and hands-on expertise with hospitality management software systems, including Opera, Social Tables, and Microsoft ExcelA team of Heartists that are committed to working together, supporting each other, and providing the best guest experience, Feel Valued, Feel Sparked, We Are OneWe are an inclusive company and our ambition is to attract, recruit and promote diverse talent. We commit to a future where diverse identities are celebrated, and equitable and inclusive practices are woven into the fabric of everything we do as an organization.Fairmont Austin is proud to be an Equal Opportunity Employer. EOE/M/F/D/V