Call Center Sales Representative II (Experienced)

Position Overview Dallas, TX – Call Center Sales Representative for MCI. Join our outbound sales team to connect with customers, introduce new products, upsell services, and deliver exceptional customer experiences for leading brands. Key Responsibilities Make outbound calls to existing and prospective customers Promote and sell products and services tailored to customer needs Upsell and cross‑sell based on customer profiles and preferences Actively listen to understand customer needs and recommend solutions Use internal systems to manage accounts and process transactions Collaborate with internal teams to resolve customer issues Follow scripts, policies, and procedures to ensure compliance Maintain accurate records of customer interactions and sales Protect sensitive customer data and ensure privacy standards are met Escalate complex issues to supervisors or support teams Stay up to date with training, product updates, and program changes Meet or exceed attendance, punctuality, and performance goals Candidate Qualifications Must be 18 years or older with a high school diploma or equivalent Previous experience in a call center or outbound sales environment preferred Strong verbal and written communication skills Typing speed of 20+ WPM Proficiency in Microsoft Office (Word, Excel, Outlook, PowerPoint) Basic understanding of Windows operating systems Dependable, punctual, and goal‑oriented Excellent problem‑solving and conflict‑resolution skills Customer‑focused, empathetic, and solution‑driven Ability to multitask and manage time effectively Comfortable in a fast‑paced, evolving environment Strong team player with excellent interpersonal skills Conditions of Employment Must be authorized to work in the United States Must be willing to submit up to a Level II background investigation with a fingerprint; job offers are contingent on results Must be willing to submit to drug screening; job offers are contingent on results Compensation & Benefits Competitive starting salary based on experience Paid Time Off and holidays Incentives and rewards, including cash bonuses and prizes Health, dental, and vision coverage for eligible employees Retirement savings options Disability and life insurance options Supplemental insurance (accident, critical illness) Career growth with internal promotion opportunities Paid training and skill development Diversity & Inclusion All employment decisions are based solely on merit and qualifications. MCI is an equal opportunity employer. We are committed to maintaining a work environment free from discrimination and harassment. Physical Requirements Professional office environment. Use of computer, phone headset, and office equipment. Ability to sit/stand for long periods and occasionally lift up to 40 pounds. Reasonable Accommodation MCI provides reasonable accommodations for qualified applicants and employees with disabilities, consistent with the ADA, unless such accommodations would cause undue hardship. #J-18808-Ljbffr MCI