Senior Product Manager, Agent Platform

About the Team The Platform Consumption Console (PCC) team manages a critical piece of Workday’s enterprise infrastructure as the company shifts toward a consumption‑based pricing model. The PCC is evolving from a localized billing tool into a true platform, supporting the influx of internal products and ensuring a complete and accurate consumption experience for our end‑customers. About the Role We are seeking a highly motivated Product Manager to focus on designing critical infrastructure for our core credit consumption calculation engine. This backend system is responsible for processing and distributing consumption data, supporting a variety of internal and external use cases, including consumption billing. Responsibilities Champion Customer Success: Deeply understand customer needs through regular interaction, especially concerning the metering and billing lifecycle, to ensure high satisfaction and trust in Workday's products. Own the Financial Engine: Serve as the product owner for the core credit calculation rules engine, ensuring 100% mathematical accuracy, handling complex billing edge cases, and guaranteeing the integrity of the consumption ledger. Drive Product Strategy: Collaborate across Finance, Sales, and Product teams to define a product strategy that balances immediate customer requirements, long‑term market opportunities, and relevant industry trends. Define Key Product Problems: Identify and articulate the most critical problems the PCC should address by analyzing market opportunities and technical possibilities. Prioritize High‑Impact Features: Evaluate potential features based on user value and business impact, championing solutions that can be developed and shipped efficiently. Ensure Efficient Feature Delivery: Partner closely with Engineering and Design teams to streamline the product development pipeline, ensuring new features are delivered to market quickly and safely. Establish Data Contracts: Work with engineering leads to define strict API contracts and data ingestion schemas for new products onboarding to the platform. Act as Product Advocate: Serve as the external champion for the product and the internal voice representing the customer’s perspective, articulating new product capabilities and value propositions to diverse audiences. Basic Qualifications 8+ years of product management experience 5+ years of experience with SaaS/B2B Technically proficient (even if not a coder) with AI and LLM‑powered technology Other Qualifications Passion and empathy for customers with a proven track record as a customer advocate Mastery in leading cross‑team collaboration, effectively working and influencing cross‑functionally to define and deliver complex product strategies and initiatives Stakeholder agility: ability to pivot between technical and strategic conversations with engineers, finance, sales, and enterprise customers Visionary customer advocate who deeply understands and anticipates customer needs in product strategy and decisions Deep mastery of customer empathy, proactively identifying pain points and translating them into transformative product strategies and user experiences Exceptional strategic thinking skills, shaping long‑term vision and direction of a product portfolio or business unit Ability to operate successfully across multiple functions, influence senior executives and peers, and mediate across partners Excellent communication and presentation abilities, both written and verbal Ideal Candidate Passionately following the latest in AI products and emerging technologies, experimenting with them independently Bias for action and progress Organized and capable of tracking dozens of moving pieces and managing many stakeholders Excellent at learning and understanding customer pain points quickly from public information, internal information, and customer conversations Compensation and Benefits Workday Pay Transparency Statement: The annualized base salary ranges for the primary location and any additional locations are listed below. Workday pay ranges vary by location. This role may be eligible for the Workday Bonus Plan or a role‑specific commission/bonus, as well as annual refresh stock grants. Primary Location: USA.GA.Atlanta – Base Pay Range: $148,000–$222,000USD Additional US Locations – Base Pay Range: $140,600–$252,000USD Flexible work: 50% of time in the office each quarter, allowing flexible scheduling to accommodate personal and team needs. Equal Employment Opportunity Workday is an Equal Opportunity Employer. Pursuant to applicable Fair Chance law, Workday will consider qualified applicants with arrest and conviction records. Workday is committed to providing reasonable accommodations for qualified individuals with disabilities, disabled veterans, and others during the application process. For accommodations, contact View email address on click.appcast.io. #J-18808-Ljbffr