Customer Quality Engineer

Customer Quality Engineer

Arrowhead Talent Solutions is assisting a global manufacturer on a search for their next Customer Quality Engineer in Boston, MA. Reporting to the Director of Quality, the CQE will play a critical role with working across the enterprise with supporting custom quality initiatives.

Job Summary: The Customer Quality Engineer will be responsible for overseeing the quality assurance processes related to customer orders, ensuring that all products meet the specifications and expectations of our semiconductor and aerospace clients. This role will involve close collaboration with production, engineering, and customer service teams to address quality concerns, manage customer change control requirements, implement corrective actions, and enhance customer satisfaction. The ideal candidate will possess a broad base of experience and a high level of technical depth in working with metals and manufacturing Quality standards AS 9100D and/or ISO 9001:2015. Under the direction of the Quality Director, the Customer Quality Engineer will be actively involved with the eQMS, with the aim of meeting or exceeding quality objectives and improving customer satisfaction. This role is critical in supporting all Safety, Quality, Delivery, Cost, Environmental, and Continual Improvement initiatives, and metrics.

Responsibilities:

• Quality Assurance: Develop, implement, and maintain quality assurance protocols to ensure compliance with industry standards and customer specifications for refractory and alloy metals.
• Customer Interaction: Serve as the primary point of contact for customer quality inquiries, specification requests, addressing concerns, complaints, and providing timely updates on quality-related issues. Including customer audit support.
• Root Cause Analysis: Investigate quality issues and non-conformances, performing root cause analysis and implementing corrective and preventive actions to mitigate future occurrences.
• Documentation: Maintain accurate records of customer quality agreements, change control requirements, and customer feedback. Prepare reports and presentations for internal and external stakeholders.
• Collaboration: Work closely with sales, commercial, production, engineering, procurement, and planning teams to ensure customer quality standards are integrated into all aspects of manufacturing and delivery processes.
• Training and Development: Provide customer specific training and support to staff on quality standards, procedures, and best practices to foster a culture of quality within the organization.
• Continual Improvement: Identify opportunities for process improvements and contribute to initiatives aimed at enhancing product quality and customer satisfaction.

Qualifications:

• Bachelor's degree in engineering (ie. metallurgy, material science, chemistry or chemical engineering degree preferred) and four to five years of experience in a Quality-related role working with metals is required.
• Strong knowledge of quality management systems AS9100D and/or ISO 9001: 2105 and industry standards relevant to semiconductor and aerospace applications.
• Proficient in statistical process control (SPC), root cause analysis, and problem-solving methodologies.
• Excellent communication and interpersonal skills, with the ability to work effectively with cross-functional teams and customers.
• Detail-oriented with strong analytical skills and a commitment to quality.
• Proficient in Microsoft Office Suite and quality management software.

• Experience with using SAP and or similar systems is required.
• To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed on the next page are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
• The selection of the person to be hired for this position is contingent on the candidate having export compliance eligibility for access to U.S. controlled technology which comes under the licensing jurisdiction of the U.S. Department of State, International Traffic in Arms Regulations (ITAR) and the U.S. Department of Commerce, Export Administration Regulations (EAR).