Omnichannel Fraud Manager

Who We AreAt Academy Sports + Outdoors our vision is to be the best sports + outdoors retailer in the country — but what truly sets us apart is our people. We’re a passionate, purpose-driven team that’s as committed to each other as we are to our customers.We’ve spent over 80 years building a culture that puts people first. We believe in creating opportunities for growth, fostering meaningful connections, and supporting every Team Member’s journey. What fuels us? Our belief in the power of fun.Here, you won’t just help customers gear up for their next adventure — you’ll launch one of your own. Whether you're starting out or leveling up, Academy is a place where fun can’t lose! Education:High School diploma or equivalent requiredBachelor’s degree in Accounting or Finance required; or equivalent combination of education and work experienceWork Experiences5+ years of eCommerce, Retail, or Online Fraud Experience preferred.Skills: Strong interpersonal, written, and verbal communication skills, and the ability to interface effectively with team members at various levels of the organizationProven leadership skills and the ability to articulate the vision of the organization in a way that is easily understood and actioned by the teamAbility to influence cross-functional teams to achieve meaningful business outcomes, often without formal authorityMust be skilled in managing people: performance, team building, and professional developmentExcellent time management skills and the ability to leverage the team to support multiple initiatives and a large volume of workProven ability to accurately analyze data and use learnings to make data-driven business decisionsStrong understanding of the P&L and key financial metrics that impact the organizationAnalytical with strong problem solving abilities and creative resolution skillsSelf-motivated, with the ability to work on multiple projects in a fast paced environmentResponsibilities: Lead a team of fraud analysts in preventing fraudulent activity on Academy.com, encompassing all methods of order placement (e.g. Desktop/Mobile, In Store Device, etc.) and all fulfillment capabilities (Pick Up in Store, Ship from Store, Ship from DC, Drop Ship, etc.)Lead the team in monitoring and controlling for other potential avenues for fraudulent activity such as carrier claims fraud, returns fraud, social engineering of Academy’s Customer Care team.Partner with key internal teams such as Loss Prevention, Customer Care, and Store Operations to create holistic processes and procedures for detecting and prevent fraud both in stores and online.Partner with external partners and banking institutions to implement industry best practicesAnalyze chargeback data from banking institutions and leverage findings to improve fraud controlsManage and speak to fraud related costs that roll up to the Omnichannel P&LRepresent Omnichannel Fraud in discussions with cross-functional business teams, speaking to the impact that future systems or process changes may have from a fraud perspective.Keep abreast of emerging retail trends and fraud technologies and implement where appropriateAct as the Fraud SME for technical deployments that impact fraud and/or Academy.com.Understand the way Omnichannel fits into Academy’s multi-channel strategyRequired to learn company policies, procedures and safety rules.Maintain confidentiality of Academy’s financial informationPhysical Requirements & Attendance:Acceptable level of hearing and vision to perform job dutiesAdhere to company work hours, policies, procedures and rules governing professional staff behaviorRegular attendance required, including being “on call” for one weekend per monthHoliday and off-hour work can be necessary based on seasonality and/or workloadEqual Employment OpportunityAcademy is an Equal Opportunity Employer and does not discriminate with regard to employment opportunities or practices on the basis of race, religion, national origin, sex, age, disability, gender identity, sexual orientation, or any other category protected by law.​SummaryLocation: Headquarters - Katy, TXType: Full time