Application Support Engineer - Integrations

Application Support Engineer – IntegrationsHonorVet Technologies is a veteran-owned IT staffing firm, ISO 9001 and ISO 27001 certified, working with federal agencies, state governments, and Fortune 500 enterprise clients across the US. What makes us different isn't a tagline — it's the way we work. We don't forward resumes and hope for the best. We take the time to understand where a professional like you is headed and only reach out when we genuinely believe there's a fit worth exploring.Job Title: Application Support Engineer – IntegrationsLocation: San Diego, CA/ Kirkland, WAWork Type: HybridJob Overview: We are seeking a Technical Support Engineer to provide technical support to field engineers, technicians, and product support personnel diagnosing and troubleshooting computer systems, complex software, and networked/wireless systems. This role responds to escalated cases where first-line product support has been unable to isolate or resolve issues in malfunctioning equipment or software, and reports design, reliability, and maintenance problems to design/software engineering teams.Key Responsibilities:Act as a Customer Advocate, providing support to users and administrators of the platformUnderstand the platform, cloud technologies, and troubleshooting practices to ensure successful resolution of complex technical issuesResolve technical cases submitted by customers seeking help with unexpected behaviors or technical questions about the software and platformDevelop a strong understanding of the platform's core functionalityAnalyze data to isolate the root cause of reported issuesCollaborate with team members to accomplish individual and group goalsMust-Have Skills (Non-Negotiable):Web Services (SOAP/REST) – hands-on troubleshooting experienceNetworking fundamentalsScripting and familiarity with at least one programming languageRelational database concepts (e.g., MySQL, Oracle)Nice-to-Have / Trainable Skills:SSO and Authentication (LDAP, Active Directory)Email protocols and servers (Office 365, Exchange)