Front Desk Supervisor

Job Description Job Description Front Desk Supervisor Location: Family Medical Center Family Medical Center is seeking an experienced, motivated, and service-oriented Front Desk Supervisor to lead our patient access team. This individual will play a key role in creating a welcoming patient experience while developing a high-performing, engaged front office team. Responsibilities Supervise and support front desk staff, fostering a positive and accountable work environment Build strong employee relationships through coaching, mentoring, recognition, and open communication Promote teamwork, collaboration, and a culture of exceptional customer service Oversee patient registration, scheduling, insurance verification, and check-in/check-out processes Ensure accurate patient demographics and insurance information Assist with front office staffing, training, onboarding, and performance development Address patient concerns and employee issues professionally and effectively Collaborate with clinical, billing, and administrative departments to improve workflow and patient satisfaction Monitor daily operations and identify opportunities for process improvement Qualifications Previous medical office and supervisory experience required Medical billing knowledge and insurance verification experience preferred Strong understanding of front office operations and revenue cycle processes Experience with eClinicalWorks (eCW) and Phreesia is a plus Demonstrated ability to build positive employee relations and develop cohesive, high-performing teams Excellent leadership, communication, conflict resolution, and organizational skills Ability to multitask and thrive in a fast-paced healthcare environment What We Offer Competitive compensation based on experience Comprehensive benefits package Supportive and collaborative work environment Excellent growth potential with opportunities for leadership development and career advancement If you are a positive leader who enjoys developing people, strengthening teams, and delivering outstanding patient service, we encourage you to apply. \nCompany Description Family Medical Center is a respected, physician-owned primary care practice dedicated to delivering compassionate, high-quality healthcare to our community. Our team is committed to building lasting relationships with our patients through exceptional service, teamwork, and innovation. We foster a collaborative culture where employees are valued, supported, and encouraged to grow professionally. At Family Medical Center, you'll find the stability of an established practice with the forward-thinking mindset to continually improve patient care, embrace new technology, and invest in the success of our team. Company Description Family Medical Center is a respected, physician-owned primary care practice dedicated to delivering compassionate, high-quality healthcare to our community. Our team is committed to building lasting relationships with our patients through exceptional service, teamwork, and innovation. We foster a collaborative culture where employees are valued, supported, and encouraged to grow professionally. At Family Medical Center, you'll find the stability of an established practice with the forward-thinking mindset to continually improve patient care, embrace new technology, and invest in the success of our team.