Visitor Services Information Assistant

Summary

This position will be filled on the Sequoia National Forest with a duty station of Kernville California.

This position is responsible for the front desk operations which include the sale of passes and permits oversight and collection of monies from visitors.

For additional information about the duties of this position please contact Amy Masi at the following email:

Duties

• Supervises 20% or less of assigned duties.
• Duties described are at the target grade GS-06.
• Responsible for inventory and control of various merchandise that is located in the visitor center.
• Troubleshoots and resolves any problems associated with the visitor centers personnel equipment or sales.
• Coordinates and directs the daily operations for information centers including the handling of daily receipts sales and personnel.
• Ensures the visitor centers are maintained in accordance with established standards.
• Manages multiple visitor information centers and plans organizes and completes recreation information to be responsive to the public needs for all sites.

Requirements

Conditions of employment

• Must be a U.S. Citizen or National.
• Males born aftermust be registered for Selective Service or exempt.
• Subject to satisfactory adjudication of background investigation and/or fingerprint check.
• Per Public Law 104-134 all Federal employees are required to have federal payments made by direct deposit to their financial institution.
• Successfully pass the E-Verify employment verification check. To learn more about E-Verify including your rights and responsibilities visit E-Verify.
• As a condition of employment for accepting this position you will be required to serve a 1-year probationary period during which we will evaluate your fitness and whether your continued employment advances the public determining if your employment advances the public interest we may consider: your performance and conduct; the needs and interests of the agency; whether your continued employment would advance organizational goals of the agency or the Government; and whether your continued employment would advance the efficiency of the Federal service. Upon completion of your probationary period your employment will be terminated unless you receive certification in writing that your continued employment advances the public interest.

Qualifications

In order to qualify you must meet the eligibility and qualifications requirements as defined below by the closing date of the announcement. For more information on the qualifications for this position visit the Office of Personnel Managements General Schedule Qualification Standards.

Your application and resume must clearly show that you possess the experience requirements. Transcripts must be provided for qualifications based on education. Provide course descriptions as necessary.

Specialized Experience Requirement:

For the GS-6 level: Applicants musthave one year specialized experience equivalent to the GS-5 in the Federal service. Specialized experience is defined as one or more the following:

• Ensure that the information desk at a reception area or visitor center is covered at all times;
• Provide guidance to the public on rules and regulations regarding on-unit activities and attempts to gain public cooperation in protecting resources from damage and pollution;
• Perform regular daily activities for the reception area or visitor center including but not limited to answering phones greeting visitors daily opening and closing of the facility and raising/lowering the flag; arrange informational interpretive displays in the reception area or visitor center.

Experience refers to paid and unpaid experience including volunteer work done through National Service programs (e.g. Peace Corps AmeriCorps) and other organizations (e.g. professional; philanthropic; religious; spiritual; community student social). Volunteer work helps build critical competencies knowledge and skills and can provide valuable training and experience that translates directly to paid employment. You will receive credit for all qualifying experience including volunteer experience.

Education

There is no substitution of education for experience.

Additional information

The USDA Forest Service has legislative authority to recruit and fill Permanent (Career/Career-Conditional) Temporary and Term Appointments under the USDA Demonstration Project. Under this authority any U.S. citizen may apply.

Career Transition Assistance Plan (CTAP) Reemployment Priority List (RPL) or Interagency Career Transition Assistance Plan (ICTAP): To exercise selection priority for this vacancy CTAP/RPL/ICTAP candidates must meet the basic eligibility requirements and all selective factors. CTAP/ICTAP eligible must meet the agencys definition for a quality candidate as provided in the How You Will Be Evaluated section of this announcement to be considered.

The Forest Service may use certain incentives and hiring flexibilities currently offered by the Federal government to attract highly qualified candidates. Additional Information is available on the OPM Website.

This is a non-bargaining unit position.

Forest Service daycare facilities may be available.

Government Housing may be available.
We may select from this announcement or any other source to fill one or more vacancies. Multiple positions may be filled from this announcement.

Candidates should be committed to improving the efficiency of the Federal government passionate about the ideals of our American republic and committed to upholding the rule of law and the United States Constitution.

Required Experience:

Junior IC