Client Service Representative

Benefits:

401(k) matching

Competitive salary

Health insurance

Opportunity for advancement

Paid time off

Training & development

FMM is seeking a motivated professional to fulfill our Client Services Representative position. FMM is a maintenance and construction company servicing both residential and commercial clients nationwide.

Job Summary: The Client Service Representative is our main point of contact for our clients and displays a high level of customer service while working in a fast paced call center.

Essential Job Duties and Responsibilities: (Included but not limited to)

Assist with updates to client data in multiple online software programs, including service location addresses, client contacts, vendor contacts, and material purchases

Receive and take appropriate action for incoming phone calls and emails for service requests for clients

Create, assign and issue preventative and on-demand work orders for all clients

Obtain approval from clients for on-demand work order costs

Dispatch vendors to perform general repairs and maintenance, providing assigned work order information

Follow up and update all work order requests according to the service level agreement

Maintain electronic filing system for all clients

Assist Client Manager with standard reports for all clients

Generate and send open and completed work order reports to Client Manager weekly

Train vendors on work order and invoicing requirements and procedures

Respond to after hours service calls when scheduled

This job description is a summary of the primary duties and responsibilities of this position. It is not intended to be a comprehensive listing of all duties and responsibilities. The company reserves the right to change is descriptions at its discretion.

Required Skills and Abilities:

Minimum of 2 years experience in customer service

Excellent customer service and interpersonal skills

Excellent verbal and written skills for internal and external communication

Proficient with all Microsoft applications, Adobe, QuickBooks or similar accounting software, electronic filing systems

Ability to multi-task and work in a fast paced environment

Maintain a positive attitude while providing courteous and prompt service to internal and external clients

Support your department and the company through teamwork, integrity, quality job performance, and integrity

Physical Requirements:

Prolonged periods of sitting at a desk and working on a computer

Must be able to lift up to 15 pounds at a time

Ability to pass a Fit for Duty Screening

Benefits:

Health Insurance-FMM will pay 50% of the employee's premium

401K Contribution-FMM will match employee contribution up to 3%

Optional voluntary benefits

Paid Time Off

Paid Holidays

Employee Assistance Program

Company Provided Health Club membership

At FMM, we provide our clients with high quality, high value maintenance and constructions services while maintaining superior levels of communication, professionalism, integrity, and honestly with our staff, clients, suppliers, and professional associates. Our core values of Quality, Teamwork, Integrity, Safety, and Versatility are our driving force. If you are an individual who possesses these values, we look forward to hearing from you.