HVAC Service Technician

Job Description

Job Description

Description:

HVAC SERVICE Technician Location: WA

Pay: HOURLY + BONUS 

Department: HVAC 

Reports to: Manager 

FLSA Status: Non-Exempt 

Prepared/Revised Date: April 2026 

Employee will perform the following job duties. Other duties, responsibilities, and activities may change or be assigned at any time with or without notice. 

• Diagnose, troubleshoot, and evaluate HVAC systems to identify customer needs and system deficiencies
• Perform service, maintenance, and minor repairs in accordance with company standards
• Present clear, accurate, and professional solutions to customers, including repair and replacement options
• Accurately document all service activities, estimates, and customer interactions in company systems
• Meet or exceed established performance metrics, including revenue targets, close rates, and average ticket value

Qualifications & Personal Attributes: 

• Minimum of 2+ years of HVAC service or installation experience preferred
• Demonstrated ability or willingness to develop strong sales skills in a service environment
• Valid driver’s license with a clean driving record
• Ability to pass background check and any required pre-employment screenings in accordance with applicable laws
• Strong verbal and written communication skills, with the ability to explain technical information clearly to customers
• Ability to work in a fast-paced, performance-driven environment
• Basic computer proficiency, including mobile applications, CRM systems, and dispatch software
• Ability to accurately document service calls, estimates, and customer interactions
• Willingness to work flexible hours, including evenings or weekends as needed
• Strong problem-solving skills and the ability to think critically in the field
• Professional appearance and demeanor
• Self-motivated with accountability for individual performance metrics
• Commitment to ongoing training and professional development

A. Driving: Valid Driver’s License and clean driving record

B. Physical Demands: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Frequent: Walking, standing, bending (waist), stooping, and hand use