Fleet Support Engineer

Expected compensation: 82.09 USD Per Hour HireArt is helping an on-demand, autonomous ride-hailing company find a Fleet Support Engineer to provide technical support for sensor-related fleet issues and help improve vehicle uptime, performance, and reliability. In this role, you’ll be actively engaged in maintaining the operational uptime of the fleet, serving as a technical expert for complex sensor-related issues. You’ll diagnose problems across hardware and software systems, develop troubleshooting procedures, and collaborate with engineering teams to implement solutions that improve fleet reliability. The ideal candidate is a technically skilled and analytical engineer with experience diagnosing complex vehicle systems and perception sensors. You’re comfortable performing root cause analysis, interpreting vehicle data and electrical schematics, and providing real-time technical support while collaborating across engineering and operations teams. As a Fleet Support Engineer, You'll Serve as the primary point of contact for real-time escalations involving sensor-related fleet issues. Conduct in-depth root cause analysis through comprehensive log reviews to identify and resolve fleet issues. Develop, update, and maintain troubleshooting guides for technicians, incorporating newly diagnosed faults and resolutions. Perform hardware bring-up and validation procedures for new sensor components, including LiDAR, radar, and cameras. Develop and implement diagnostic procedures to streamline troubleshooting, with a focus on sensor calibration and data integrity. Review historical vehicle and fleet data, including sensor data, to identify trends and recurring issues. Collaborate with engineering design teams to enhance tooling and improve issue detection capabilities. Develop and implement effective countermeasures across the fleet to prevent recurring issues. Define and capture essential data points to validate issue resolution and measure the effectiveness of implemented solutions. Collaborate cross-functionally to drive continuous improvements in vehicle performance and reliability. Travel occasionally within the U.S. to provide onsite technical support at operational locations. Requirements A bachelor’s degree in electrical engineering, computer engineering, or a related field 6+ years of relevant experience in transportation, aerospace, autonomous vehicles, or a related field, with a focus on perception systems and sensors Experience with low- and high-voltage circuits and Unified Diagnostic Services (UDS), including safe troubleshooting practices Strong understanding of hardware and software system architecture and communications within an operational environment Ability to take a holistic approach to diagnosing high-level vehicle functionality and isolate issues to individual components Ability to read and interpret schematics, electrical diagrams, connector end views, and pinouts Strong initiative and ability to build effective cross-functional relationships Ability to work overtime as needed with advance notice Ability to travel occasionally within the U.S. to support operational locations Ability to successfully complete a background check Preferred Qualifications Experience with electric vehicle technology Experience remotely supporting vehicle troubleshooting Knowledge of vehicle systems and diagnostic tools Experience with Linux and Python-based systems for fleet-level data processing Experience with software that interfaces with hardware Familiarity with networking, TCP, and socket programming Benefits Pre-tax commuter benefits Employer (HireArt) subsidized healthcare benefits (eligibility begins on the first of the month following 60 days of service) Flexible Spending Account for healthcare-related costs HireArt covers all costs for short- and long-term disability and life insurance 401k package Commitment This is a full-time, ongoing contract position staffed via HireArt. It will be onsite and available to candidates who are local to the Los Angeles, CA area. HireArt values diversity and is an Equal Opportunity Employer. We are interested in every qualified candidate who is eligible to work in the United States. Unfortunately, we are not able to sponsor visas or employ corp-to-corp. #J-18808-Ljbffr HireArt