Customer Service Officer

Colonial Midwest Imports Inc.

Rantoul, IL

Job Description
Job Description
Job Summary
We are seeking a reliable and customer-focused Customer Service Officer to join our growing mattress and adjustable base import business. This role is essential in ensuring our customers, wholesale partners, and distributors receive timely support and accurate information.
Key Responsibilities
Respond to customer inquiries via phone, email, and online platforms in a professional and timely manner
Follow up and resolves issues with orders, returns, and warranty claims accurately
Coordinate with warehouse and logistics teams to track shipments and resolve delivery issues
Maintain detailed records of customer interactions and transactions
Assist in resolving product issues and escalating complex cases when needed
Support sales team with order updates and customer communication
Qualifications
High School Diploma. Bachelor's Degree is a plus
Minimum of two (2) years of customer service experience preferred (retail, logistics, or e commerce is a plus)
Strong communication and problem-solving skills
Comfortable working with order management systems and basic office software
Ability to multitask and stay organized in a fast-paced environment
Positive attitude and team-oriented mindset

Apply

Vacancy posted 4 days ago

Similar jobs that could be interesting for youBased on the Customer Service Officer in Rantoul, IL vacancy

Customer Service Associate I
...Customer Service Associate We're seeking a Customer Service Associate to join our team and deliver a great shopping experience for every customer. Duties include, but are not limited to, the following: Assist customers with questions and recommendations Manage...
Suggested
Contract work
Part time
Local area
Dollar Tree
Rantoul, IL
4 days ago
Customer Service Representative
$15 - $15.25 per hour
Store 4701430: 1295 E Grove, Rantoul, Illinois 61866 Shift Availability Evenings (Weekends Only Time Type Part time Customer Service Representative We want you to join our team as a Customer Service Representative. If you have the desire to be challenged, work...
Suggested
Weekly pay
Temporary work
Part time
Local area
Flexible hours
Shift work
Weekend work
Afternoon shift
Circle K Stores, Inc.
Rantoul, IL
2 days ago
Sales and Service Agent Remote
$69k
...to help others by providing guidance and solutions Strong verbal communication and relationship-building skills Sales or customer service experience is helpful but not required Qualifications Laptop or desktop computer with a working camera Insurance...
Suggested
Remote job
Work from home
Flexible hours
HMG Careers
Rantoul, IL
5 days ago
Retail Customer Experience Associate I
A retail company in Rantoul, IL is seeking a part-time Customer Service Associate to provide excellent service and assist customers with their needs. Candidates should have strong customer service skills and preferably a high school diploma. This role involves managing...
Suggested
Part time
Flexible hours
Family Dollar
Rantoul, IL
3 days ago
Mail Carrier - Rural - No Experience Required
$23.47 - $38.62 per hour
...involves delivering and collecting mail while interacting with customers along the route. USPS offers training to prepare you for success... ...: Deliver and collect mail on assigned routes Customer Service : Assist customers with postal needs and inquiries Administrative...
Suggested
Hourly pay
Postal Jobs Resource
Thomasboro, IL
more than 2 months ago
Mail Carrier - City - No Experience Required
$23.47 - $38.62 per hour
...Responsibilities Delivering Mail : Deliver mail and packages to homes and businesses on assigned routes Customer Assistance : Help customers with postal inquiries and service requests Sorting Mail : Organize and prepare mail by size, shape, and route for accurate...
Hourly pay
Postal Jobs Resource
Ludlow, IL
more than 2 months ago
Window Clerk/Customer Service - No Experience Required
$23.47 - $38.62 per hour
...Role Overview USPS is accepting applications for PSE Sales & Services/Distribution Associate nationwide. This role ensures the smooth distribution of mail while offering professional customer support. USPS provides training to help you succeed in this role. Position...
Hourly pay
Postal Jobs Resource
Rantoul, IL
more than 2 months ago
Mail Carrier - Rural Assistant - No Experience Required
$23.47 - $38.62 per hour
...holidays, with the potential for up to seven days of parcel delivery service. It is an excellent opportunity for those who enjoy working... ...of mind for you and your family Key Responsibilities Customer Assistance : Address mail-related questions and service issues...
Hourly pay
Weekend work
Postal Jobs Resource
Rantoul, IL
more than 2 months ago
Customer Service Representative - State Farm Agent Team Member
$40k - $60k
...We're Hiring! Are you outgoing and customer-focused? Do you enjoy working with the public... ...only State Farm insurance and financial service products. Establish customer relationships... ...Insurance, and Renters Insurance. Our office is located in Champaign, IL. We have 4...
Hourly pay
For contractors
Work at office
Flexible hours
John Caywood - State Farm Agent
Rantoul, IL
11 hours ago
Sales Specialist
...Sales Specialist | Home Depot Sales Specialists help customers bring their project ideas to life by offering a range of product options... ...and recommending solutions—including installation and related services. Sales Specialists listen to customer needs, address concerns,...
Local area
Home Depot
Rantoul, IL
1 day ago
Field Sales Consultant - Insurance Solutions
$75k
...Resources Focus on building relationships and closing deals while Platinum handles marketing, recruiting, back-office support, and customer service. You’ll also benefit from generous bonuses , annual renewal income , and luxury travel incentives for high achievers...
Flexible hours
Night shift
Platinum Supplemental Insurance
Thomasboro, IL
1 day ago
Data Entry Operator | Junior (Remote)
...data and making changes to existing data figures in digital databases. Their duties include inputting data from paper documents into digital spreadsheets, updating order statuses for customers and double-checking their work to make sure they inputted data correctly....
Remote work
Only Data Entry
Rantoul, IL
3 days ago
Part Time Merchandiser
$15 per hour
...visibility and presentation standards to enhance customer experience. Monitor inventory levels... .... Provide exceptional customer service by addressing inquiries and concerns... ...not notified), fleeing/eluding a police officer, leaving the scene of an accident, passing...
Hourly pay
Part time
Shift work
Afternoon shift
Aunt Millie's
Rantoul, IL
1 day ago
Certified Child Life Specialist (CCLS) - Inpatient Pediatrics
$22.82 - $38.11 per hour
...regards to the death of a parent, sibling, or the child's own impeding death Documents patient information pertaining to Child Life services provided Assists with pediatric unit programs and events to provide activities and entertainment to patients and families...
Full time
Internship
Local area
Relocation package
Monday to Friday
Shift work
Weekend work
Afternoon shift
Carle Health
Urbana, IL
3 days ago
Customer Service Representative
$15 - $18 per hour
...Are you a people person? Do you love helping others? U-Haul is in search of friendly, motivated people for the position of Customer Service Representative. As a Customer Service Representative, you will work as part of a supportive team to be the face of U-Haul company...
Hourly pay
Start working today
Local area
U-Haul
Urbana, IL
1 day ago
Customer Service Specialist
...Customer Service Representative Anistar is seeking experienced Administrative Assistant for an opportunity, with possibility of permanent... .... Responsibilities include: Detail oriented, strong office suite Courteous as they will be answering the phones and...
Permanent employment
Work experience placement
For subcontractor
Work at office
NSC Staffing
Urbana, IL
1 day ago
Customer Service Specialist
...communications, data, and security, is seeking an experienced Customer Service Specialist in Urbana, Illinois , to support our fast-... ...Support ~ Excellent knowledge and experience using Microsoft Office Products, including Microsoft Word, Microsoft Excel, and Outlook...
Contract work
Work at office
Remote work
Monday to Friday
Mobile Communications America
Urbana, IL
1 day ago
Customer Service CSI Representative
$18 per hour
...Customer Service/CSI Representative The Ed Napleton Automotive Group is looking for our next Customer Service/CSI Representative. This is an exciting opportunity in a growing, fast-paced industry. Located at Napleton Auto Park of Urbana, the Customer Service/CSI...
Hourly pay
Local area
Urbana Autopark
Urbana, IL
4 days ago
Accounts Payable Coordinator
$500 per month
...compliance with company policies. Verify receipt of goods and services before processing vendor payments. Perform three-way... ...and preparing payments for distribution. Maintain accurate customer records, including contact information, billing details, payment...
Full time
Temporary work
Tramec
Urbana, IL
more than 2 months ago
Customer Service Representative
$15 - $16 per hour
...Customer Service Representative Are you a people person? Do you love helping others? U-Haul is in search of friendly, motivated people for the position of Customer Service Representative. As a Customer Service Representative, you will work as part of a supportive team...
Hourly pay
Start working today
Local area
U-Haul
Urbana, IL
11 hours ago
Medical Courier
Medical Courier We're looking for a reliable and professional Medical Courier to transport time-sensitive medical materials — including lab specimens, pharmaceuticals, medical equipment, and patient records — between healthcare facilities, labs, and clinics.
Blue Collar Staffing
Rantoul, IL
11 hours ago
Insurance Field Sales Agent
$75k
...Resources Focus on building relationships and closing deals while Platinum handles marketing, recruiting, back-office support, and customer service. You’ll also benefit from generous bonuses , annual renewal income , and luxury travel incentives for high achievers...
Flexible hours
Night shift
Platinum Supplemental Insurance
Thomasboro, IL
11 hours ago
Sales Coordinator
$45k - $55k
...ourselves on delivering exceptional guest experiences and professional service in a dynamic and welcoming environment. Job Summary We... ...preferred ~ Excellent communication, organization, and customer service skills ~ Strong attention to detail and ability to multitask...
Full time
Flexible hours
I Hotel And Illinois Conference Center
Urbana, IL
3 days ago
Custodian
$15.84 per hour
Full Time Custodian Position Type: Maintenance/Custodial/Custodian Location: Rantoul Township HS Date Available: 08/05/2026 Qualifications: High School Diploma or Equivalent Ability to lift objects in excess of 30 pounds Good human relations skills...
Full time
Rantoul Township High School District #193
Rantoul, IL
11 hours ago
Back of House Crew Member
Back of House True Blue Crew Members Culver's is looking for new Back of House True Blue Crew Members! If delighting is in your DNA, you'll be a natural at this position. Our back-of-house (BOH) crew members are experts at moving quickly in a fast-paced environment,...
Weekend work
Day shift
Culver's
Rantoul, IL
3 days ago
Online Order Filling Team Associate
...package merchandise, ensuring the accuracy of orders prior to pick up. They make appropriate product substitutions and consult with the customer as needed to ensure satisfaction. For complete job duties and requirements, see the Job Description. What You'll Do Do you...
Hourly pay
Minimum wage
Full time
Temporary work
Part time
Shift work
Weekend work
Afternoon shift
Walmart
Rantoul, IL
1 day ago
Customer Service Representative
$15 - $15.25 per hour
...N Lincoln Ave, Urbana, Illinois 61801 Shift Availability Flexible (Days, Evenings, Overnights + Weekends) Time Type Part time Customer Service Representative We want you to join our team as a Customer Service Representative. If you have the desire to be challenged, work...
Part time
Local area
Flexible hours
Shift work
Night shift
Weekend work
Afternoon shift
circlek
Urbana, IL
2 days ago
Delivery Specialist
$15 - $20 per hour
...store vehicles to deliver parts and/or products to professional customers in a safe and efficient manner. This position will also collect... ...policy.Other additional duties as assigned, including customer service, sweeping, general stocking and straightening stock,...
Hourly pay
Minimum wage
Local area
Immediate start
Flexible hours
O'Reilly Auto Parts
Rantoul, IL
3 days ago
Aldi Store Associate - Customer Service/Cashier/Stocker $17-$23/hr
$17 - $23 per hour
ALDI is seeking Customer Service Associates to work as Cashiers and Stockers supporting daily store operations in a fast-paced grocery store environment. Associates are responsible for operating the cash register, assisting customers, stocking shelves, unloading deliveries...
Hourly pay
Full time
Shift work
Day shift
Early shift
Aldi Inc.
Urbana, IL
4 days ago
Inside Sales Representative - Building Materials / Lumberyard
...About Us We are a small, family-owned lumberyard dedicated to providing quality building materials, exceptional customer service, and a welcoming community atmosphere. We take pride in providing high-quality building materials, exceptional customer service, and honest...
Part time
For contractors
Local area
Charles Kirchner And Son Inc
Paxton, IL
3 days ago

Do you want to receive more vacancies?

Subscribe and receive similar vacancies to Customer Service Officer. Be the first to apply!