Director of Parking (FT)

Job Description

Job Description

Description:

The Director of Parking is responsible for leading all parking operations at Spooky Nook Sports Ohio, ensuring a safe, organized, and welcoming arrival experience for every guest. This role oversees the daily operation of the Parking Department, including staff leadership, scheduling, budgeting, training, policy development, traffic management, and event planning. The Director works collaboratively with internal departments to provide exceptional guest service while maintaining efficient parking operations during daily business and large-scale events.

Salary range: $50,000-$55,000

Benefits:

Working at the largest indoor sports complex in North America is an experience that compares to no other. The atmosphere is filled with energetic excitement that provides an uplifting ambience throughout the facility. The Nook takes pride in its friendly, guest focused team members that make kindness contagious and help others succeed.

As a full-time team member of the Nook, you will enjoy:

• Free family membership to our massive 65,000+ sq. ft. fitness center, including all the equipment you need to fit almost any training program. Membership also includes all group fitness classes.
• Affordable and comprehensive Medical, Dental, and Vision benefits
• Competitive PTO package
• Paid holidays
• 401k program
• 35% discount on food and beverage purchases, including the Forklift and Palate restaurant
• 35% discount on all Nook apparel
• Free child watch?(3-hour increments)
• Discounts on academy team programs, birthday parties, personal training, event space rental, and more
• Local business discounts

Essential Job Functions

• Lead, supervise, and develop the Parking Department, including hiring, training, coaching, and performance management of parking staff.
• Oversee all parking operations to ensure safe, efficient traffic flow throughout the property during daily operations and special events.
• Develop staffing plans and create employee schedules based on business demands and event calendars.
• Coordinate parking logistics with internal departments, tournament directors, event organizers, and external partners.
• Monitor parking lots and traffic patterns to identify operational improvements and implement solutions.
• Establish, maintain, and enforce departmental policies, procedures, and standard operating practices.
• Maintain department budgets and oversee inventory, equipment, signage, and operational resources.
• Respond to guest concerns, complaints, and incidents while providing prompt resolution and exceptional customer service.
• Ensure parking lots are properly maintained and coordinate with Facilities regarding maintenance, snow removal, lighting, striping, and safety concerns.
• Maintain accurate reports, incident documentation, staffing records, and operational metrics.
• Ensure compliance with all company policies and applicable local, state, and federal regulations.
• Assist with emergency response planning and coordinate traffic management during emergencies or evacuations.
• Foster a positive, professional work environment focused on teamwork, accountability, and continuous improvement.
• Perform other duties as assigned.

Preferred Qualifications

• Must be at least 21 years of age.
• Valid driver's license with an acceptable driving record.
• Bachelor's degree in Business, Hospitality, Sports Management, Criminal Justice, or a related field preferred.
• Three or more years of leadership experience in parking operations, security, facilities, event operations, or a related field.
• Previous experience managing staff in a fast-paced, customer-focused environment.
• Strong leadership, communication, organizational, and problem-solving skills.
• Ability to effectively manage multiple priorities and make sound decisions under pressure.
• Experience with scheduling, budgeting, and departmental planning.
• Proficient in Microsoft Office and other business software.
• CPR/First Aid certification preferred or ability to obtain.
• Ability to work evenings, weekends, holidays, and special events as business needs require.
• Ability to remain calm and professional in stressful situations while delivering excellent guest service.
• Brings integrity to every interaction, takes initiative to jump in where needed, encourages teammates to win together, and creates an environment where positivity and kindness shape every guest experience. If that sounds like you, learn more about joining our team on our careers page.

Requirements: