Onboarding Specialist

To support the successful onboarding of churches, the full-time remote Onboarding Specialist will lead clients through the adoption of Tithely's products, conducting webinars and 1:1 video calls while providing ongoing support via email and chat. Key responsibilities Lead churches through successful launches of Tithely products, ensuring a high-quality onboarding experience Provide personalized onboarding care for assigned accounts and proactively engage customers at risk of cancellation Track and manage onboarding accounts using tools like HubSpot, Zendesk, and ChurnZero to meet performance metrics Required qualifications Experience in a customer-facing role with live customer interactions via video, phone, or chat Customer Success experience in a remote, SaaS environment is preferred Familiarity with church management systems (ChMS) or giving platforms is advantageous Experience in supporting retention or upselling premium services Ability to work full-time in the US and adhere to a Monday through Friday schedule from 8:30 a.m. to 5:00 p.m. Pacific Time