Account Executive, Premium Service | Full-Time | Moody Center

Oak View Group

Oak View Group (OVG) is the global leader in premium live entertainment infrastructure and services, with a platform spanning venue development and end-to-end capabilities across venue management, hospitality, and sponsorship sales. Founded in 2015, the company serves a collection of seven world-class owned venues and a client roster of the most iconic arenas, stadiums, convention centers, music festivals, performing arts centers, and cultural institutions, spanning four continents.


Position Summary

The Account Executive, Premium Service, is responsible for developing and fostering relationships with Right of First Refusal (ROFR) premium members while overseeing the operational coordination required to support premium ticketing and membership access for events. This role serves as the primary relationship owner for assigned accounts and works closely with Ticketing, Finance, and internal departments to ensure premium memberships function properly across events while maintaining a high level of service and engagement with members.

This role pays an hourly rate of $24.00-$25.48 and is commission eligible.

Benefits for Full-Time Roles: Health, dental, and vision insurance; 401(k) savings plan; 401(k) matching; and paid time off (vacation days, sick days, and 11 holidays).

This position will remain open until July 24, 2026.

About the Venue

At Moody Center in Austin, Texas, we are building a championship organization that serves our fans, community, and business partners through world-class sports, entertainment, and experiences. We believe our employees are our greatest assets. We strive to create a culture that empowers and inspires our employees to go above and beyond for our clients, patrons, and community.


Moody Center is Austin's new arena that gave the "Live Music Capital of the World" the world-class arena it deserves. Moody Center is a premier 15,000+ seat venue that hosts the biggest artists and acts on the planet. Designed specifically for concerts, the new arena is home to the University of Texas women's and men's basketball games, family shows, and other sporting and community events. Moody Center is the first of its kind in the industry with an unrivaled partnership between Oak View Group, Live Nation/C3 Presents, The University of Texas at Austin, and Minister of Culture Matthew McConaughey. Moody Center has recently been named the Arena of the Year by Pollstar and by the Academy of Country Music.


Responsibilities

• Serve as the primary relationship owner for assigned ROFR premium membership accounts.
• Conduct proactive outreach and relationship building with members.
• Maintain an understanding of member preferences, interests, and attendance patterns.
• Provide proactive communication regarding relevant event opportunities.
• Host members during events when appropriate to strengthen relationships.
• Follow up with members after major events or experiences.
• Ensure members understand and utilize the full value of their membership benefits.
• Monitor member engagement and identify opportunities to increase participation.
• Address member concerns that may impact extension decisions.
• Lead renewal and extension conversations for assigned accounts.
• Maintain accurate records of member interactions, notes, and touchpoints in Salesforce.
• Coordinate ROFR ticketing setup and purchase windows for memberships.
• Serve as the primary liaison for premium ticketing needs related to individual events.
• Work closely with the ticketing team on premium inventory builds and seat relocations.
• Develop relocation strategies when premium inventory must be adjusted for events.
• Coordinate execution of inventory adjustments with the ticketing team.
• Manage and submit files for ticket builds to ensure accurate seat assignments and pricing structures.
• Review event builds to verify premium inventory accuracy, including seat locations, pricing codes, and member allocations.
• Coordinate with Ticketing to release or hold inventory when adjustments are required for member requests or operational needs.
• Support ROFR windows by coordinating inventory pulls, seat availability, and member access.
• Troubleshoot ticketing issues impacting premium members, including seat access, transfers, and ticket distribution.
• Support members with event access and ticket management questions.
• Maintain CRM accuracy related to ticketing activity.
• Partner with Ticketing and Finance to ensure pricing codes and revenue reporting align with membership structures.
• Coordinate internally with departments to ensure premium memberships operate smoothly across events.
• Communicate operational updates that may impact premium members.
• Other duties as assigned.

Qualifications

• Bachelor's degree from an accredited four-year college or university preferred.
• Minimum of 2-3+ years of experience in sports, hospitality, live entertainment, or premium client service environments preferred.
• Demonstrated ability to manage client relationships and provide high-level customer service to premium clients, corporate partners, or executives.
• Strong communication skills, both written and verbal, with the ability to interact confidently and professionally with members and internal partners.
• Strong organizational and time management skills, with the ability to manage multiple projects and deadlines simultaneously.
• Ability to work effectively in a fast-paced, event-driven environment where priorities may shift quickly.
• Experience working with CRM systems (Salesforce or similar) and maintaining accurate client records preferred.
• Ability to collaborate with multiple departments, including Ticketing, Finance, Marketing, and Operations.
• Strong problem-solving skills and the ability to troubleshoot member issues quickly and professionally.
• Presents self in a professional manner appropriate for premium client environments and the ability to confidently engage with senior executives and corporate decision-makers.
• Ability to work a flexible schedule is required, including nights, weekends, holidays, and arena events.

Strengthened by our Differences. United to Make a Difference

At OVG, we understand that to continue positively disrupting the sports and live entertainment industry, we need a diverse team to help us do it. We also believe that inclusivity drives innovation, strengthens our people , improves our service , and raises our excellence . Our success is rooted in creating environments that reflect and celebrate the diverse communities in which we operate and serve, and this is the reason we are committed to amplifying voices from all different backgrounds.

Equal Opportunity Employer

Oak View Group is committed to equal employment opportunity. We will not discriminate against employees or applicants for employment on any legally recognized basis ("protected class") including, but not limited to veteran status, uniform service member status, race, color, religion, sex, national origin, age, physical or mental disability, genetic information or any other protected class under federal, state, or local law.