Clinical Operations Manager - SUD Network

Avenues Recovery Center is a nationwide network of drug and alcohol rehabilitation centers with eighteen locations across seven states. We provide individualized, evidence-based treatment across detox, residential, PHP, IOP, and outpatient levels of care in clean, modern environments. We are seeking a Clinical Operations Manager to support and scale clinical excellence across our multi-site behavioral health network by improving systems, strengthening programming, and ensuring consistency in care delivery, documentation, and compliance. Position Overview Location: Corporate office based in Lakewood, NJ Travel: Occasional travel to facilities preferred Hours: Full-time Key Responsibilities Clinical Quality, Compliance & Oversight Ensure consistency in clinical care delivery across all levels of care Oversee documentation standards, chart quality, and clinical compliance Conduct audits, site visits, and quality reviews to maintain regulatory and internal standards Partner with utilization review and leadership on clinical and compliance needs Systems, EMR & Workflow Optimization Improve and standardize clinical workflows and systems across facilities Ensure EMR templates and processes meet clinical, billing, and authorization requirements Identify gaps in operational processes and implement scalable solutions Training & Workforce Development Lead onboarding, training, and ongoing development of clinical staff and leadership Implement clinical curriculum, tools, and training resources across sites Strengthen crisis response training including prevention, de-escalation, and intervention Multi-Site Clinical Operations & Strategy Support new facility openings and ongoing operational clinical initiatives Develop and track clinical performance metrics to improve outcomes and retention Research and integrate best practices in substance use and co-occurring treatment Collaborate cross-functionally with operations, leadership, and clinical teams Qualifications Required / Preferred Master's degree in Behavioral Health, Psychology, Social Work, or related field (preferred) Active clinical license (LCSW, LPC, LMFT, or equivalent) preferred Experience in substance use treatment strongly preferred Experience Multi-site clinical operations, program leadership, or systems-level clinical work Experience in audits, compliance, quality assurance, or regulatory oversight Background in training, curriculum development, or clinical supervision preferred Core Skills Strong clinical systems and operational thinking Ability to manage multiple priorities across locations Data-driven approach to quality and outcomes Excellent communication and cross-functional collaboration Leadership mindset with strong organizational skills Benefits 401(k) with employer match Eligible for HRSA STAR federal student loan repayment Medical, Dental, and Vision Insurance Accident, Critical Illness, and Hospital Indemnity coverage Voluntary Short- and Long-Term Disability Employer-Paid Life and AD&D Insurance Lifetime Benefit Term Insurance with Long-Term Care Legal Coverage and Identity Theft Protection Pet Insurance Employer-Paid Employee Assistance Program (EAP) Flexible Spending Account (FSA – Medical) Dependent Care FSA (DCF) #J-18808-Ljbffr