Service Desk Manager: ServiceNow & Google Workspace (PMP/ITIL)

IBSS

IBSS is seeking a qualified IT Service Desk Manager to manage a Federal IT service desk operations in Silver Spring, MD. The role includes overseeing Tier 1-3 support, program support, managing workflows in ServiceNow and ensuring high-quality IT support services for nationwide users. Candidates should possess a Bachelor's Degree, ITIL and PMP certifications, with 8-10 years of relevant experience. #J-18808-Ljbffr

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Vacancy posted 3 days ago

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