DELI/DEPT LEADER

Job Title

Primary leadership responsibility is to create an uplifting and friendly customer experience through exceptional service by highly satisfying each customer's needs and exceeding their expectations. Responsibilities will also include interviewing, training, evaluating performance, rewarding and coaching associates. Demonstrate the company's core values of respect, honesty, integrity, diversity, inclusion, and safety.

Responsibilities

Establishing an uplifting work environment that allows associates to feel valued, appreciated, and engaged

Empowering associates to create a simple, fresh and inspired shopping experience for every customer

Prioritizing and planning work activities by using time efficiently

Identify and resolve problems in a timely manner by gathering and analyzing information skillfully and developing alternate solutions

Communicate the company, department, and job-specific information to associates including information from board meetings and huddles

Ensure new associates are properly oriented to the department and understand the benefits of working

Being committed to the company's customer and associate promise

Supporting the Customer 1st team

Delegating work assignments that match the responsibility of the associate while giving them clear direction and monitoring progress

Consistently being on time for work and meetings and ensuring responsibilities are covered when absent

Executing on all action plans and daily priorities including performance goals and best practices

Adherence to all food safety regulations and guidelines

Reinforcing safety programs by complying with safety procedures, identifying unsafe conditions and notifying store management

Staying current with present, future, seasonal, and special ads

Promoting corporate brands to customers and ensuring associates are educated

Managing the scheduling of Deli associates to provide adequate department coverage to meet customer demand

Providing appropriate, actionable feedback to help teams and individuals grow

Help associate identify how their work aligns with key store initiatives

Clearly and consistently communicating store and department priorities and goals, and recognizing progress toward those goals

Maintaining/explaining to others knowledge of products to allow associates and customers to have all resources necessary

Creating/executing sales promotions in partnership with store management

Monitoring/controlling supply expenses for the department to allow associates and customers to have all resources necessary

Assisting store management in preparing the store/department budget and conducting profit and loss reviews

Taking appropriate action on all financial reports

Developing/implementing a department business plan to achieve desired results

Supervise/coach Deli associates in the performance of their duties, complete performance reviews, provide feedback and reward associates

Ability to work cooperatively in high paced and sometimes stressful environment

Ability to manage conflict in a reasonable, nonconfrontational and cooperative manner

Ability to act with honesty and integrity regarding customer and business information

Ability to follow directions and seek assistance when necessary to resolve customer and business issues

Provide support and assistance through direct interaction with minors, individuals with special needs, and/or older adults

Must be able to perform the essential functions of this position with or without reasonable accommodations

Qualifications

Minimum

Effective communication/customer service skills

Knowledge of basic math

Ability to handle stressful situations

Ability to lead other associates

Flexibility in work schedule

Successful completion of basic and supervisory skills

Job Info

Job Identification 230999

Job Category Store Operations

Locations 35000 23 Mile Rd, New Baltimore, MI, 48047, US

Job Schedule Full time

Line of Business Grocery Retail

Banner Name Kroger

Hourly or Salaried Hourly