Account Manager

Baker Roofing Company - Account Manager (National Accounts) Baker Roofing Company is 100% Employee Owned and invests in our team members by empowering success through structured growth plans and intensive training courses. We value our employees by providing competitive benefits, prioritizing safety, and promoting work-life balance. Benefits to Joining the Baker Team: Benefits on Day 1 Weekly Pay Annual Paid Holidays & PTO Medical, Dental & Vision Insurance 401K Matching Program (100% match up to 3% and 50% match at 4% and 5%) Employee Stock Ownership Plan (ESOP), subject to applicable waiting and vesting periods Employee Assistance Program Family-Oriented Culture & Work-Life Balance Summary The Account Manager owns the full customer relationship from start to finish - accountable for each day-to-day request through accounts receivable. This role requires a proactive self-starter who takes initiative without needing to be told what's next, operates with a high degree of accuracy and attention to detail, and thrives in a fast-paced, high-volume environment where priorities can shift quickly. The Account Manager builds trust with customers by following through consistently on commitments, closing the loop on open items, and ensuring nothing falls through the cracks. This person serves as the primary point of contact for a book of business, driving customer satisfaction, retention, and revenue growth, while working closely with the Director of National Accounts and the broader account management team. Requirements To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The lists below are representative of the knowledge, skill, and/or ability required. Minimum Qualifications Education: Minimum high school graduate, bachelor's degree preferred. Experience: 2-5+ years of Account Management experience and/or Business-to-Business Customer Service experience. Previous experience as a Coordinator or Account Manager required. Driver's License: Required Knowledge, Skills, and Abilities Demonstrated track record of managing accounts with a high level of accuracy, ownership, and follow-through. Proficient in Microsoft Office & Salesforce (or comparable CRM). Experience with Salesforce Field Service, the ServiceChannel portal, and the Corrigo portal. Highly organized self-starter with the ability to multi-task and manage multiple projects and deadlines in a fast-paced environment. Ability to work independently and take initiative, as well as collaborate as part of a team. Strong problem-solving, decision-making, and analytical skills. Excellent interpersonal and communication skills. Essential Functions Own the customer relationship through day-to-day management - no task in the account lifecycle is "someone else's job." Monitor and analyze customer needs in the CRM to identify and act on opportunities for new business and cross-selling. Develop and execute account strategies and plans to achieve revenue growth and customer satisfaction goals. Serve as the primary point of contact for customer communications and escalation resolution, following through until issues are fully closed. Serve as a liaison between the company and clients to ensure timely delivery of each request. Conduct regular account/portal reviews and provide accurate, timely updates to leadership on customer and portal ratings. Ensure and participate in quarterly/annual customer analysis review meetings, coming prepared with complete, detail-checked data. Maintain proactive customer touch points rather than waiting for customers to reach out first. Monitor accounts receivable for your book of business and follow up promptly on outstanding items. Support the onboarding of new customers, ensuring a smooth, well-documented handoff. Work Environment Remote/Hybrid capabilities. An office will be made available in the main offices at 3500 Regency Parkway. Disclaimer: The statements herein are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified. All personnel may be required to perform duties outside of their normal responsibilities from time to time, as needed. Baker Roofing Company is an equal opportunity employer and gives consideration for employment to qualified applicants without regard to race, color, religion, sex, national origin, disability, or protected veteran status. EOE Minorities/Females/Disability/Veterans; VEVRAA Federal Contractor #J-18808-Ljbffr