Remote Pharmacy Technician

Job Title: Pharmacy Technician – Coverage DeterminationsJob Description

This role focuses on tracking, reviewing, and processing coverage determination requests for prior authorizations and Medicare Part D recipients. The pharmacy technician evaluates requests against defined criteria, coordinates with prescribers to obtain necessary clinical information, and ensures accurate documentation and communication of decisions within the pharmacy benefit management (PBM) system.

Responsibilities

• Track and triage coverage determination requests submitted by providers and determine when a pharmacist review is required.

• Obtain verbal authorizations from prescribers and request detailed clinical information to support coverage determination decisions.

• Approve coverage determination requests based on established and clearly defined criteria.

• Enter and document coverage determination decisions accurately in the PBM system.

• Notify providers and members of coverage determination outcomes in a timely and professional manner.

• Respond to client inquiries related to authorization approvals and PBM online processes.

• Refer coverage determination requests for specialty medications to the appropriate delegated vendor or client for processing.

• Contact providers to obtain additional information needed to complete coverage determination reviews.

• Communicate coverage determination decisions clearly to physicians, providers, and members.

Essential Skills

• High school diploma or equivalent.

• At least 1 year of experience in a retail, hospital, or mail order pharmacy setting.

• Current state pharmacy technician license.

• Strong understanding of pharmacy operations, including prior authorization workflows.

• Ability to interpret and apply defined clinical and coverage criteria.

• Proficiency in documenting decisions and activities within pharmacy or PBM systems.

• Clear and professional verbal communication skills for interacting with prescribers, providers, and members.

• Attention to detail and accuracy when tracking, triaging, and documenting coverage determination requests.

Additional Skills & Qualifications

• National Certification from the Pharmacy Technician Certification Board (CPhT) is preferred.

• Experience handling prior authorization requests in a PBM or health plan environment is beneficial.

• Familiarity with Medicare Part D coverage rules and processes is an advantage.

• Ability to manage multiple requests and inquiries in a fast-paced setting.

• Strong customer service skills when responding to client and provider inquiries.

Work Environment

The role operates within a pharmacy benefit management and prior authorization environment, working extensively with PBM systems and online tools to process coverage determinations. The position involves frequent phone and electronic communication with prescribers, providers, clients, and members, requiring a professional and service-oriented approach. Work hours and specific shifts may vary by facility, and the setting is typically office-based with standard professional attire.

Job Type & Location

This is a Contract position based out of Jacksonville, FL.

Pay and Benefits

The pay range for this position is $20.00 - $23.00/hr.

Individual compensation offered for this position within this range will depend on many factors, including qualifications, skills, relevant experience, job knowledge, geographic location, internal equity, and other pertinent job-related factors.

Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: • Medical, dental & vision • Critical Illness, Accident, and Hospital • 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available • Life Insurance (Voluntary Life & AD&D for the employee and dependents) • Short and long-term disability • Health Spending Account (HSA) • Transportation benefits • Employee Assistance Program • Time Off/Leave (PTO, Vacation or Sick Leave)

Workplace Type

This is a fully remote position.

Application Deadline

This position is anticipated to close on Sep 16, 2026.

About Actalent

Actalent is a global leader in engineering and sciences services and talent solutions. We help visionary companies advance their engineering and science initiatives through access to specialized experts who drive scale, innovation and speed to market. With a network of almost 20,000 consultants and 5,000 clients across the U.S., Canada, Asia and Europe, Actalent serves many of the Fortune 500. We are proud to be an Engineering News-Record (ENR) Top 500 Design Firm for our engineering design services and a ClearlyRated Best of Staffing® winner for both client and talent service.

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

If you would like to request a reasonable accommodation, such as the modification or adjustment of the job application process or interviewing process due to a disability, please email View email address on click.appcast.io for other accommodation options.

San Francisco Fair Chance Ordinance: Pursuant to the San Francisco Fair Chance Ordinance, for all positions located in the city and county of San Francisco, we will consider for employment qualified applicants with arrest and conviction records.

Massachusetts Lie Detector: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

Use of Artificial Intelligence (AI): We may use Artificial Intelligence (AI) to support parts of our hiring process, including sourcing, screening, and evaluating candidates. AI helps assess applications and qualifications, but final decisions are made by our hiring team. By applying, you acknowledge and agree that your application may be reviewed using AI tools.