Dental Office Manager / Treatment Coordinator
Gentle Dental Solutions
Job Description
Job Description
We are looking for an experienced, organized, and personable Dental Office Manager / Treatment Coordinator to join our team. This is an on-site, full-time position for someone who enjoys working with patients, coordinating treatment, supporting the dental team, and keeping the office running smoothly.
Responsibilities
Office Management
- Oversee daily front-office operations to ensure the practice runs efficiently
- Manage patient scheduling, confirmations, cancellations, and appointment flow
- Maintain accurate patient records and office documentation
- Monitor insurance claims, outstanding balances, and accounts receivable
- Process both insurance and patient payments
- Verify dental insurance benefits and assist with insurance-related questions
- Communicate effectively with the dentists, hygienists, assistants, and administrative staff
Treatment Coordination
- Present and explain treatment plans, fees, and financing options to patients
- Help patients understand their recommended dental treatment and insurance benefits
- Schedule treatment appointments and help ensure a smooth experience for staff and patients alike
- Prepare and submit insurance preauthorizations and supporting documentation when needed
- Discuss payment arrangements and financing options in a professional and compassionate manner
Qualifications
- Dental office management and/or treatment coordination experience strongly preferred
- Knowledge of dental insurance, billing, and treatment planning
- Excellent communication and customer service skills
- Strong organizational and time-management abilities
- Comfortable discussing treatment costs and financial arrangements with patients
- Professional, dependable, and team-oriented
- Experience communicating with major insurance companies is strongly preferred
- Experience with other dental practice management software is a plus (we use ACE)
Schedule : Flexible according to availability, but we're looking for someone full-time and on-site 4 days a week.
Compensation : Competitive and commensurate with experience
$20 - $26 per hour
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