Dispatcher

Description Starting salary is estimated based on overtime and holiday pay. This position requires 1 year of experience as a 911 dispatcher or the PST Certification. Candidates with 1-4 years of experience qualify for Step 2 - $77,146.06. Candidates with 5+ years of experience qualify for Step 3 - $78,424.67. The Dispatcher I is a very responsible position requiring analytical ability, common sense, and intelligence. It involves collecting, organizing, retrieving and interpreting sensitive information, typing, computer operation and maintenance of various records and files. The Dispatcher I shall answer directly to the Communications Shift Supervisor and must complete training in all three positions (E911 Call Taker, Main Radio Operator, Teletype Operator). Must also complete all training, pass the state certification, and receive non-probationary status. This position works eight-hour shifts, including weekends and holidays, with varying shifts. The dispatcher I reports directly to the on-duty dispatch shift supervisor. Equal Opportunity Employer The Martin County Sheriff's Office is an Equal Opportunity Employer. Examples of Duties Use of a computer aided dispatch system Receiving emergency calls from the public requesting police, fire, medical or other emergency services Determining the nature and location of the emergency Determining priorities and dispatching police or other emergency units as necessary and in accordance with established procedures Receiving and processing 911 emergency calls Maintaining contact with all units on assignment Maintaining status and locations of police units Entering, updating and retrieving information from a variety of computer systems Receiving requests for information regarding vehicle registrations, driving records and warrants, providing pertinent data applicable to each request Monitoring several complex public safety radio frequencies Operating a variety of communications equipment including radio consoles, telephones and computer systems Maintaining radio telephone communications logs Periodic monitoring of facility security Briefing others concerning need‑to‑know information to assist them in performing their duties Conducting periodic status reports and checks on environment and climatic conditions that may affect the community or operations of the agency Typical Qualifications FCIC/NCIC CJIS Certification CJIS Security Awareness Training 911 Public Safety Telecommunicators Certification Physical Demands Tasks are performed inside and typically do not require heavy lifting, pushing, pulling, or carrying heavy loads. Mental alertness is very important because of the need to make fine discriminations and decisions concerning the most appropriate response to a request for emergency service. Work Environment Work conditions and workload vary by shift. Typically, afternoon and day shift work during the weekends are busiest and are the most demanding on the incumbent. Removals Removal can be with or without fault of the jobholder or the agency. Economic conditions that cause reductions in workforce, chronic illness, and a failure to perform competently on critical tasks are among the major reasons for job removal without fault. Failure to support the agency's mission, uphold the oath of office, behave in a manner that supports the Sheriff's Office Code of Conduct, comply with preconditions for original employment, or respect civil liberties may lead to removal with or without fault. Retirement The Florida Retirement System (FRS): Employee must complete 8 years to become vested in the FRS Pension Plan. The FRS Investment Plan requires 1 year to become vested. Employees contribute 3% of salary into FRS regardless of the plan chosen. Benefits Health Insurance – Florida Blue – Self Insured Plan. MCSO contributes 75% of the total premium; employee contributes 25%. Benefit eligible employees have option between two medical plans offered through Florida Blue, for them and their dependents. Dental Insurance – Delta Dental. MCSO contributes 75% of the total premium; employee contributes 25%. Option between two dental plans offered through Delta Dental, for them and their dependents. Vision Insurance – Humana Vision Care. Employee contributes 100% of the total premium. Life Insurance – Standard Life Insurance Company, Inc. and CIGNA. Long Term Disability Insurance – Standard Life Insurance Company, Inc. MCSO contributes 100% of the premium for this benefit. Schedule & Availability Dispatchers follow a set 12-hour schedule, working the same four days every week with the same three days off every week. There is built-in two hours overtime every week. Dispatch personnel are considered essential and are subject to recall and/or mandatory overtime. Work Schedule Outline: Day A shift: 7:00 a.m. – 7:00 p.m. Sunday–Tuesday; 6-hour day on Wednesday 7:00 a.m.–1:00 p.m.; Thursday, Friday, Saturday off. Day C shift: 6-hour day Wednesday 1:00 p.m.–7:00 p.m.; followed by 7:00 a.m.–7:00 p.m. Thursday–Saturday; Sunday, Monday, Tuesday off. Night B shift: 7:00 p.m. – 7:00 a.m. Sunday–Tuesday; 6-hour day on Wednesday 7:00 p.m.–1:00 a.m.; Thursday, Friday, Saturday off. Night D shift: 6-hour day Wednesday (Wednesday night into Thursday morning) 1:00 a.m.–7:00 a.m.; followed by 7:00 p.m.–7:00 a.m. Thursday–Saturday; Sunday, Monday, Tuesday off. Screening Questions Do you have a valid driver's license suspension in the last three years? (Yes / No) Have you ever been convicted of or pled to "Driving under the Influence" in the last three years? (Yes / No) Have you used illegal drugs including marijuana within the last year? (Yes / No) Have you used any controlled substance within the last five years? (Yes / No) Have you used any hallucinogenic substances within the last five years? (Yes / No) Have you used HGH/Steroids within the last year? (Yes / No) Have you engaged in any sales or deliveries of illegal substances in adult life? (Yes / No) Have you had a dishonorable discharge from the Armed Forces? (Yes / No) Have you pled guilty or entered a nolo contendere to a felony? (Yes / No) Have you pled guilty or entered a nolo contendere to a felony or a misdemeanor involving false statements? (Yes / No) Do you meet the minimum typing speed of at least 35 words per minute? (Yes / No) Are you willing to work the 12-hour schedule with weekends and holidays as required, including potential overtime, and be available for the specified shifts? (Yes / No) Do you have at least one year of experience as a 911 dispatcher, or have the Florida PST Certification? (Yes / No) Are you requesting Veterans' Preference? (Yes / No) #J-18808-Ljbffr