Front Desk Supervisor

Job Description

Job Description

We are looking for people that have a passion to serve and lead others! Working at the front desk means you are at the hub of the hotel with the most interaction with our guests. Your role is key to the successful training of your Front Desk Associates and the overall experience the guest will have. You understand that strong communication and timely reporting to keep departments informed enables smooth operations. If you are someone that has an eye for detail and wants to deliver first class guest services, our Front Desk Supervisor position may be the perfect opportunity for your talent to shine through and elevate your career.

As a full-time employee, you will receive the following:

• Competitive Pay
• Paid Time Off - Holiday, Vacation and Personal Days
• Great Benefits including Medical and Dental Insurance
• Voluntary Short-Term Disability Insurance
• 401K Retirement Program with company contribution - FREE MONEY!
• IHG and Turf Hotel Employee Room Night Discounts
• Employee Awards
• Employee Referral Program - up to $225.00 per referral

As a Front Desk Supervisor, you will be responsible for giving our guests the best hospitality experience they can have by:

• Maintain complete knowledge of hotel features, room types, rates, room availability, and expected arrivals/departures.
• Supervise team member performance in all Front Office procedures including, but not limited to, guest check-in and check-out, lobby traffic and flow, luggage assistance, telephone answering.
• Train and assist team members with their job functions to ensure optimum service to guests.
• Support and assist team members in handling guest inquiries and requests and in resolving guest complaints
• Present guest folios and process payments. Adhere to payment, cash handling and credit policies/procedures.
• Monitor, observe and assist in evaluating team member performance
• Must be able to work a flexible schedule that will include days, evenings, weekends and holidays
• Maintains and promotes a positive and cooperative work relationship with all hotel departments.
• Performs any other duties as requested by your manager

EDUCATION/EXPERIENCE: A high school education or equivalent is required, with one to two years' supervisory experience in hospitality or other customer-related position.

ESSENTIAL FUNCTIONS: You must have excellent verbal and written English communication skills. The ability to access, retrieve and leverage info from the hotel property management system is expected. You must also be able to handle cash or credit transactions and have Microsoft Office and Excel proficiency. General office equipment and cash register operation knowledge is expected.

Must be able to work a flexible schedule that will include days, evenings, weekends and holidays.