Restoration Technician

Job Description

Job Description

Benefits:

• 401(k)
• 401(k) matching
• Company parties
• Competitive salary
• Dental insurance
• Health insurance
• Opportunity for advancement
• Paid time off
• Parental leave
• Training & development
• Vision insurance

SERVPRO® Restoration Technician  Primary Role:

Respond to service calls as needed and perform assigned production tasks in accordance with SERVPRO® guidelines. Support the Crew Chief and production team, while maintaining clean and organized vehicles, equipment, and facilities. Ensure all customer needs are met and jobs are completed to SERVPRO® standards.

Key Responsibilities & Expectations

1. Executive – Customer Satisfaction

• Notify Crew Chief of any customer needs or concerns.

• Communicate effectively to ensure customer satisfaction.

• Report any service complaints promptly.

2. Production – Jobsite Execution & Support

a. Emergency Response

• Adhere to 1-4-8 job response protocols.

• Be available for emergency service responses.

b. Production Tasks

• Follow SERVPRO® guidelines and Crew Chief instructions.

• Inventory and load equipment and supplies before jobs.

• Set up staging areas and equipment at job sites.

• Prepare job site rooms for cleaning.

• Assist Crew Chief and team with tasks as needed.

• Perform thorough cleanup at end of day or job.

c. Clean & Respectful Jobsite

• Leave job sites clean and orderly.

• Show respect for customer property.

d. Uniform & Professionalism

• Follow SERVPRO® uniform policy.

e. Training & Development

• Participate in training regularly.

• Complete ECTP and pursue IICRC certifications.

• Read MSDS and equipment manuals for safety and usage.

• Learn to properly operate all tools and equipment.

3. Human Resources – Communication

• Ensure clear, two-way communication with team members.

• Communicate honestly, timely, and respectfully to support team effectiveness.

4. Production – Maintenance & Equipment Care

a. Vehicle & Equipment

• Keep vehicles and equipment clean and organized.

• Disinfect and inspect equipment regularly.

• Complete vehicle/equipment maintenance checklists as assigned.

b. Facilities

• Help maintain cleanliness of warehouse, office, and grounds.

5. Executive – Safety & Risk Management

• Attend safety training sessions.

• Follow SERVPRO® safety policies at job sites, in the office, and in transit.

• Use all equipment and PPE properly.

• Maintain clean and safe workspaces.

• Report injuries or hazards immediately.

• Follow SERVPRO® crew rules at all times.

6. Additional Duties

• Take ownership of your role and responsibilities.

• Look for ways to improve efficiency.

• Complete additional tasks as assigned by management.