Manager, Software Engineering (Cleveland)

We are a global team of innovators and pioneers dedicated to shaping the future of observability. At New Relic, we build an intelligent platform that empowers companies to thrive in an AI-first world by giving them unparalleled insight into their complex systems. As we continue to expand our global footprint, we're looking for passionate people to join our mission. If you're ready to help the world's best companies optimize their digital applications, we invite you to explore a career with us!

Do you get excited about complex distributed systems? Do you love data? We're looking for an experienced technology leader to lead and grow our global engineering team and help our customers build better software by building the next generation of Application Performance Monitoring (APM) by leading our Agent teams.

New Relic is committed to giving our customers valuable insights into their systems, and New Relic's APM agents are used by tens of thousands of companies to evaluate and improve the performance of their most important business applications.

Opportunity to work from a remote office may be available depending on the applicant's location.

What you’ll do

• Hands on with data analysis and technical problem solving
• Leverage open source tools like OpenTelemetry to acquire data
• Help design and build our APM agents that run in our customer environments and give engineers deep insight into application performance, and business line owners actionable intelligence on their business performance
• Build processes that ensure reliability, scalability, team growth and execution
• Work across teams to build engineering plans and execute, getting things done in a distributed, large-scale, and fast-growing environment

This role requires

• 4+ years of experience leading people and teams
• 10+ years of experience in Software Engineering
• Proven track record of leading and scaling strong technical teams
• Experience handling high performing self-directed remote teams
• Capable of diving deep and understanding the technical implications and risks of a decision
• Experience in a backend language like Java and Node
• Experience with Data Analysis
• Experience managing on-call rotations and 24/7 operations
• The most successful managers here act with drive and urgency, yet always take the time to listen and to do the right thing. They constantly seek new ways to explain, coach, teach, and bring out the best in others.
• Able to handle a fast paced working environment

Bonus points if you have

• Experience with OpenTelemetry or other observability tools
• Experience with AI

Please note that visa sponsorship is not available for this position.

Estimated Base Pay Range

$186,000 – $233,000 USD

New Relic provides a variety of benefits for this role, including healthcare, dental, vision, parental leave and planning, and mental health benefits, a 401(k) plan and match, flex time-off, 11 paid holidays, volunteer time-off, and other competitive benefits designed to improve the lives of our employees.

Fostering a diverse, welcoming and inclusive environment is important to us. We work hard to make everyone feel comfortable bringing their best, most authentic selves to work every day. We celebrate our talented Relics' different backgrounds and abilities, and recognize the different paths they took to reach us - including nontraditional ones. Their experiences and perspectives inspire us to make our products and company the best they can be. We're looking for people who feel connected to our mission and values, not just candidates who check off all the boxes.

If you require a reasonable accommodation to complete any part of the application or recruiting process, please reach out to View email address on apply.placed-app.com.

We believe in empowering all Relics to achieve professional and business success through a flexible workforce model. This model allows us to work in a variety of workplaces that best support our success, including fully office-based, fully remote, or hybrid.

Our hiring process

In compliance with applicable law, all persons hired will be required to verify identity and eligibility to work and to complete employment eligibility verification. Note: Our stewardship of the data of thousands of customers means that a criminal background check is required to join New Relic.

We will consider qualified applicants with arrest and conviction records based on individual circumstances and in accordance with applicable law including, but not limited to, the San Francisco Fair Chance Ordinance.

Headhunters and recruitment agencies may not submit resumes/CVs through this website or directly to managers. New Relic does not accept unsolicited headhunter and agency resumes, and will not pay fees to any third-party agency or company that does not have a signed agreement with New Relic.

New Relic develops and distributes encryption software and technology that complies with U.S. export controls and licensing requirements. Certain New Relic roles require candidates to pass an export compliance assessment as a condition of employment in any global location. If relevant, we will provide more information later in the application process.

Candidates are evaluated based on qualifications, regardless of race, religion, ethnicity, national origin, sex, sexual orientation, gender expression or identity, age, disability, neurodiversity, veteran or marital status, political viewpoint, or other legally protected characteristics.

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